Technical Support Specialist – 1 year contract

Job not on LinkedIn

🔥 12 minutes ago

🇨🇦 Canada – Remote

💵 $53k - $58k / year

⏰ Full Time

🟢 Junior

💻 IT Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 55 days.

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Think Research

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $1.5M Post-IPO Debt - Think Research on 2023-08

Healthcare • Consulting • Logistics

Think Research is a company that provides knowledge-based clinical decision support tools and curated clinical content for clinicians, delivering software solutions to support evidence-based care and clinical workflows in healthcare settings. Their offerings appear to be web- and cloud-based tools aimed at clinicians and healthcare organizations to improve clinical decision-making and standardize care.

📋 Description

• Field incoming technical support requests by telephone, email, self-service, and web • Resolve client technical issues in a timely manner • Review support documents, workflows, and plans with customers and vendors • Update and maintain documents in a structured knowledge base • Coordinate monitoring and tracking of issues and resolutions in the centralized ITSM tool • Conduct configuration changes in client platform instances • Troubleshoot interface and information-exchange issues • Provide status updates and reports on current issues • Manage and action IT alerts on time • Monitor and diagnose application and infrastructure programs • Perform technical and management escalations for outstanding issues and service requests • Work on IT-related projects and rollouts • Work 24/7 shifts and rotating off-hours/on-call duties • Ensure monthly KPI targets are met • Apply knowledge gained through professional development days

🎯 Requirements

• 1 to 3+ years of experience in a technical support environment • Post-secondary degree in Computer Science or a related field • Strong troubleshooting skills across application, infrastructure, and integration layers • Excellent written and verbal communication skills • Familiarity with ITIL-aligned incident, problem, and change management practices • ITIL Foundation certification is an asset • Experience with ITSM tools such as TOPdesk, ServiceNow, or Freshdesk • Basic SQL querying and data troubleshooting is an asset • Experience with APIs and integrations, including REST/JSON, is an asset • Experience with authentication and identity systems such as ADFS, SSO, or OAuth is an asset • Experience with cloud-hosted environments such as Google Cloud is an asset • Experience with application or infrastructure monitoring tools is an asset • Experience with healthcare interoperability standards such as HL7 v2 and/or FHIR is an asset • Experience supporting SaaS solutions is an asset • Ability to manage multiple priorities while maintaining professional client relationships • Availability to work 24/7 shifts, rotating off-hours, and on-call duties • Canadian work experience is not required

🏖️ Benefits

• Possibility to extend the 1-year contract • Mentorship and other development opportunities • Collaborative, creative, dynamic, and flexible work environment • Paid development days (PD days) • Equal employment opportunities • Disability accommodations

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