Customer Support Specialist

Job not on LinkedIn

🕒 October 17

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $28 - $38 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrive Communities

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Thrive Communities is a property management company focused on creating welcoming residential environments that feel like home. They provide comprehensive services from pre-development to renovation, emphasizing community building and tenant satisfaction. With a strategy that combines the capabilities of a large management firm with the personal touch of a boutique company, Thrive is dedicated to maximizing the potential of each property and enhancing the living experience of its residents.

📋 Description

• Serve as the first point of contact for residents, prospective residents, vendors, property teams and internal departments • Assist residents, consumers and vendors via telephone, email and online communications • Provide timely, professional solutions and assist with service inquiries, account questions, scheduling and general needs • Deliver clear and transparent communication and refer difficult issues to appropriate departments • Coordinate and track service requests from start to finish • Schedule appointments and update residents and property teams • Liaise with internal departments and service suppliers to ensure timely follow-up • Track service history and open requests • Support business processes that enhance service delivery and resident satisfaction • Maintain accurate resident, vendor and service records • Perform data entry, records management and administrative support • Report and maintain records for support activities • Comply with company policies, practices and data privacy standards • Work with property management teams and other internal departments • Participate in team meetings, training and professional development opportunities • Identify process improvement and service quality opportunities • Help build a collaborative service culture • Deliver resident and client experiences, accurate records, proactive troubleshooting, productivity, quality, service and operational support goals

🎯 Requirements

• GED or high school diploma or equivalent • Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field • Excellent written and verbal communication skills • Excellent organizational and time management skills • Strong organizational and multi-tasking skills • Attention to detail and a devotion to accuracy • Experience with Microsoft Office Suite, Google Workspace and web based business applications • A good high speed internet connection and a dedicated work area • Independent, self-starting, and able to connect with a distant team • Associate of Arts or Bachelor of Arts preferred • Experience in property management, multi-family housing, resident services, hospitality, customer assistance or other relevant businesses preferred • Experience using CRM, ticketing, property management or customer service software preferred • Experience working with remote/distributed teams preferred • Excellent dispute resolution and problem solving skills preferred

🏖️ Benefits

• Home office setting and flexible working • Medical, Dental & Vision Insurance • 401(k) business match retirement plan • Vacations & Time Off • EAP, Employee Assistance Program • Professional Development Reimbursement • Opportunities for training and career advancement • Staff health & wellness services • Collaborative and inclusive work environment