Client Engagement Specialist, Admission Specialist

🕒 May 6

🌵 Arizona, Connecticut, +10 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $24 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Thriving Center of Psychology

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51 - 200 employees

Thriving Center of Psychology is a group practice with over 75 qualified and hand-picked therapists across the United States. Senior Psychologists interview and vet each therapist making sure they are trained using only science-backed treatments and have proper training and experience. Our client matching process has helped thousands of people form their ideal client/therapist relationship.

📋 Description

• Field inquiries from potential clients via phone, email, and online forms • Match clients with therapists that best suit their psychological needs and logistical preferences. • Schedule appointments based on providers' availability and abilities • Manage lead nurturing processes to convert inquiries into active clients. • Maintain high levels of client satisfaction and service excellence throughout the intake process. • Collaborate with therapists and support staff to ensure seamless client transitions. • Keep accurate records of client interactions and statuses in our CRM system. • Provide a warm, friendly, and welcoming environment upon initial contact with each patient, in addition to providing a warm handoff to providers and support staff. • Stay informed about the latest developments in mental health to enhance client interactions.

🎯 Requirements

• At least 2 years of experience in customer service, sales, or client-facing roles, preferably in the healthcare or mental health field. • Proficient in CRM software and MS Office; tech-savvy with the ability to learn new tools quickly. • Strong interpersonal and communication skills. • Strong computer skills required • Empathetic and compassionate understanding of mental health challenges. • Excellent organizational skills and the ability to handle multiple tasks simultaneously. • Bachelor’s degree in Psychology, Social Work, or related field preferred. • Experience verifying insurance benefits preferred. • Experience verifying insurance benefits preferred.

🏖️ Benefits

• 401k Safe Harbor plan • Dental Insurance • Health Insurance • Unlimited vacation policy • Work-from-home • Yearly employee engagement trips to NYC