Chief of Staff – CEO

Job not on LinkedIn

🔥 28 minutes ago

🌐 Canada, Philippines, +1 more countries – Remote

🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote 🇺🇸 United States – Remote

💵 $232k - $284k / year

⏰ Full Time

🔴 Lead

👩🏽‍✈️ Chief of Staff

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Translate senior leadership decisions into coordinated action by clarifying decisions, identifying affected teams, sequencing communication, and tracking execution • Surface consequential questions, organizational constraints, and emerging risks early, and ensure appropriate leaders address them • Identify duplicated work, conflicting roadmaps, and cross-functional problems lacking clear ownership, then ensure resolution by the right teams • Own and continually improve the senior leadership team’s operating rhythm, including priority reviews, decision-making, and commitment tracking • Improve the quality and flow of information to and from the CEO • Lead a small number of CEO-priority efforts without a natural functional home through completion, partnering with accountable leaders

🎯 Requirements

• 12+ years of experience across operations, business operations, strategy, general management, or a chief of staff function in high-growth technology environments • Prior experience as a CEO’s chief of staff, leading an integration or organizational transformation, or scaling operations through significant growth is a strong plus • Evidence of entrepreneurial ownership as a founder, early-stage operator, or internal builder who has led an ambiguous, high-stakes mandate from definition through execution • Track record of driving complex, cross-functional initiatives to completion without relying on direct authority, title, or headcount • Credibility, judgment, low ego, and ability to operate as an intellectual peer to senior executives, challenge the CEO, and deliver difficult messages directly • Exceptional written and verbal communication • Exceptional organization, resilience, discretion, and follow-through; ability to create structure amid ambiguity and changing priorities • Fluency using AI in your own work and a well-developed perspective on how AI should change the way a company like Thumbtack operates