Instructional Design Specialist

🕒 October 5

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote

💵 $91.8k - $118.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 0%

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Design, develop, and maintain engaging and effective learning programs • Lead end-to-end instructional design for complex, high-impact learning programs from needs analysis through evaluation • Balance scope, sequencing, and tradeoffs across multiple initiatives while maintaining quality and delivery commitments • Design learning ecosystems using social, experiential, and digital reinforcement aligned with the 70/20/10 model • Apply Action Mapping and performance consulting techniques to drive measurable behavior change • Partner with subject matter experts, project managers, frontline leaders, and cross-functional stakeholders • Translate business goals into effective learning strategies and identify performance gaps • Develop assessments and evaluation plans • Analyze outcomes across Kirkpatrick Levels 1–3 and connect insights to business performance • Contribute to content governance, peer review, and instructional design standards • Maintain and evolve learning programs based on product updates, process changes, and business priorities • Use Claude/OpenAI and other AI tools to design, develop, and iterate asynchronous learning content • Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content • Support Thumbtack’s Field Enablement team in improving frontline team proficiency and the experience delivered to professionals and customers

🎯 Requirements

• 4–6 years of experience in instructional design, curriculum development, or performance consulting • Experience preferably in a high-growth tech or call center environment • Strong portfolio demonstrating ownership of complex learning programs and varied instructional modalities • Expertise in instructional design models such as ADDIE and SAM • Knowledge of adult learning theory • Working knowledge of Action Mapping or performance consulting approaches • Hands-on experience using AI tools such as Claude/OpenAI to build asynchronous learning content • Builder-level fluency with AI in a design workflow • Strong project management and stakeholder partnership skills • Ability to independently own projects from needs analysis through evaluation • Ability to collaborate cross-functionally with Product, Engineering, and Operations • Ability to communicate design rationale clearly to diverse audiences • Learner-first mindset and commitment to continuous improvement, experimentation, and high-quality design standards • Ability to work from an eligible supported location in the United States, Ontario, Canada, or the Philippines • Must answer whether employment visa sponsorship will be required

🏖️ Benefits

• Remote work • Equal employment opportunity workplace • Reasonable accommodation for individuals with disabilities • Consideration of qualified applicants with arrest and conviction records consistent with applicable law