Lead Operations Program Manager, Product

🔥 50 minutes ago

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Lead annual and ongoing continuous planning for the Product organization, using deep knowledge of company operations and business performance to influence operating rhythms for strategic alignment. • Design how the Product org operates — leadership forums, decision-making processes, and cross-functional operating rhythms — in ways that scale across teams and shape the function's direction. • Lead large, strategic programs spanning Product, Engineering, Design, and Analytics, driving alignment across teams and resolving high-level issues with minimal guidance. • Set the strategy and processes behind key Product operations programs (e.g., onboarding, communications, team rituals), ensuring they scale with the org and reflect how Product wants to operate. • Lead large-scale change management programs, influencing cross-functional teams to adopt new planning strategies, systems, or processes. • Drive strategic discussions with senior leaders, proactively navigating stakeholder dynamics and aligning diverse perspectives to ensure buy-in. • Take ownership of ambiguous, cross-functional problems, using structured problem-solving and systems thinking to develop comprehensive, long-term solutions.

🎯 Requirements

• 10+ years of experience in strategy, operations, or program management within high-growth technology companies or similarly fast-paced environments. • Deep experience partnering with Product and/or Design organizations, with expert-level fluency in how modern product teams plan, prioritize, and deliver work. • A track record of leading large, strategic programs and cross-functional initiatives — influencing senior leaders and aligning teams around shared goals without formal authority. • Experience building scalable processes and planning systems that improve organizational decision-making and execution. • Proven ability to create structure and clarity out of ambiguity — using structured problem-solving and systems thinking to design comprehensive, long-term solutions and help organizations navigate change. • Experience with modern planning approaches and tools (e.g., Continuous Planning, Linear, or similar platforms) that support how product organizations plan and operate. • Experience in consumer marketplaces, SMB platforms, or technology-enabled services is preferred.

🏖️ Benefits

• Thumbtack embraces diversity • Equality • Reasonable accommodation for individuals with disabilities