Fulfillment Associate

🕒 August 27

🏖️ New Jersey, New York, +4 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $45k - $52k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TickPick

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

📣 Marketing

✈️ Travel

🏪 Marketplace

💰 $40M Private Equity Round on 2019-08

Marketing • Travel • Marketplace

TickPick is a marketplace platform focused on providing its users with tickets to a wide range of events, including sports games, concerts, theater, and festivals. The company boasts a transparent pricing model with no hidden fees, offering competitive prices and a BestPrice Guarantee where users can get 110% back if they find better prices elsewhere. TickPick also ensures a BuyerTrust Guarantee, where all tickets are 100% valid and, if issues arise, provides immediate replacement. Through its mobile app, users can take advantage of features like Price Freeze, allowing them to lock in ticket prices while planning. The platform places a significant emphasis on user privacy and consent management, as reflected in its detailed privacy policy.

📋 Description

• Handle fulfillment of transactions placed on the TickPick platform • Oversee the fulfillment of ticket sales to ensure delivery that follows TickPick’s SOP • Cancel, replace, or refund ticket sales as needed • Take action on unconfirmed and rejected orders within a timely manner • Submit and oversee retransfer requests • Make outbound calls and send email follow ups to buyers/sellers to assist with handing fulfillment needs • Understand the various transfer platforms and transfer tickets when needed • Complete related tasks as assigned by the Fulfillment Manager • Work closely with the Broker Relations department to identify low performing sellers, and resolve issues as they arise • Quick decision making regarding the cancellation or replacement of unfulfilled sales of an unlimited dollar amount • Arbitrating fulfillment disputes between buyers and sellers

🎯 Requirements

• Must be located in New York, New Jersey, North Carolina, Texas, Tennessee or Oregon • This is a full-time position (40 hours / 5 days a week) that requires you to work weekends and nights. • Bachelor degree preferred • 1+ years of operational experience • Highly skilled at multitasking • Clear communicator • Technologically savvy, proficient in using: Ticketing software, G-Suite, Google Sheets / Excel • Ticketing experience is a plus

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan Contribution (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Holidays) • Family Leave (Maternity, Paternity) • Training & Development • $100 Monthly Stipend to Attend Live Events