Senior Software Engineer, Care Experience

🕒 May 5

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics. • Build and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case history. • Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment. • Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency. • Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints. • Contribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales. • Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.

🎯 Requirements

• 5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages. • Proven ability to own complex systems or features end-to-end, from design through production and iteration. • Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs. • Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions. • Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes. • Familiarity with modern AI-assisted development tools (e.g., Cursor, Claude, MCP servers). • Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward even when requirements are evolving.

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • Flexible working hours