Bilingual Technical Support Representative

🕒 4 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Tobii Dynavox

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

⚕️ Healthcare Insurance

👥 HR Tech

🧘 Wellness

Healthcare Insurance • HR Tech • Wellness

Tobii Dynavox is a company dedicated to developing and providing assistive technology solutions for people with communication disabilities. They offer a range of products including augmentative and alternative communication (AAC) devices, eye-tracking technology, and communication apps. Tobii Dynavox aims to enhance the lives of individuals with conditions such as ALS, autism, and cerebral palsy by enabling effective communication through speech-generating devices and cutting-edge technology. The company also provides training, support, and a variety of accessories to support their extensive product line, focusing on personalizing solutions to meet individual needs. Tobii Dynavox products are used globally by individuals, professionals, and organizations.

📋 Description

• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance • Provide callers with training and troubleshooting support to address problems or concerns • Respond to email messages and chat requests and work with customers to resolve issues • Document all calls and interactions including emails and chat requests in the Call Center database • Arrange for product repairs when necessary • Update customer demographic or personal information in the database • Escalate problems/issues to the Supervisor Technical Support when warranted • Perform various other tasks as assigned

🎯 Requirements

• High School diploma • Associate Degree in Information or Computer Science preferred • Previous call center experience a plus • Interpersonal skills, oral and written communication skills • Annunciation and effective customer service phone skills • Ability to adapt communication style to better respond and meet the needs of the caller • Must be fluent (verbal and written) in both English and Spanish. • MS Office Word and Outlook • Windows navigation skills • Keyboarding skills • Familiarity with database applications, spreadsheets, relational databases a plus • Win CE operation systems experience preferred • Customer service orientation • Ability to maintain composure during stressful situations • Troubleshooting skills • Detail oriented

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development