Togal.AI
11 - 50 employees
Founded 2019
🏗️ Construction
💼 Consulting
🤖 Artificial Intelligence
💰 $7M Seed Round - Togal.AI on 2023-03
Construction • Consulting • Artificial Intelligence
Togal. AI is a cloud-based, AI-powered takeoff platform for the construction industry that automatically detects, measures, compares and labels spaces and features on architectural plans and drawings. Built by estimators for estimators, it speeds pre-construction takeoffs, increases accuracy, enables real-time team collaboration, and automates manual tasks (including natural-language interaction via Togal. CHAT) to help contractors and subcontractors produce faster, more accurate bids.
Customer Success Manager
Job not on LinkedIn
🕒 June 5
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Togal.AI
11 - 50 employees
Founded 2019
🏗️ Construction
💼 Consulting
🤖 Artificial Intelligence
💰 $7M Seed Round - Togal.AI on 2023-03
Construction • Consulting • Artificial Intelligence
Togal. AI is a cloud-based, AI-powered takeoff platform for the construction industry that automatically detects, measures, compares and labels spaces and features on architectural plans and drawings. Built by estimators for estimators, it speeds pre-construction takeoffs, increases accuracy, enables real-time team collaboration, and automates manual tasks (including natural-language interaction via Togal. CHAT) to help contractors and subcontractors produce faster, more accurate bids.
📋 Description
• Build strong relationships with customers, understanding their goals and ensuring they are met through the platform • Conduct regular check-ins to monitor usage and overall satisfaction • Act as the primary point of contact for a portfolio of customers • Respond to support requests in a timely and professional manner • Troubleshoot issues and coordinate with the product team when necessary • Maintain records of customer interactions and feedback • Monitor usage and identify churn risks early, addressing them with tailored support • Identify upsell and renewal opportunities and collaborate with the sales team to execute them • Provide customer insights to product and engineering teams to help shape product direction • Share trends, wins, and blockers with the broader customer success and sales teams
🎯 Requirements
• Experience in customer success, account management, or a client-facing SaaS role • SaaS experience with a strong acumen for product knowledge • Strong communication and relationship-building skills • Ability to troubleshoot issues and explain technical concepts to non-technical users • Experience working with CRM or customer success platforms • Highly organized and proactive with a customer-first mindset • Located in CT/MT/PT time zone • Experience in construction tech or working with AEC clients is a plus
🏖️ Benefits
• Health, dental, and vision insurance • Unlimited PTO and remote flexibility • Opportunity to grow your career at a fast-paced AI startup • Collaborative and innovative work environment
Apply NowSimilar Jobs
🕒 June 5
Coordinate customer success and maintain delivery schedules with internal teams and contractors. Drive operational excellence in a leading HVAC company focusing on sustainable solutions.
🕒 June 5
Customer Success Manager ensuring clients achieve maximum value from InvoiceCloud's platform. Building relationships and driving retention in a fast-growing fintech environment.
🕒 June 5
Customer Success role at Pulsara focused on guiding healthcare organizations through onboarding and adoption processes for a SaaS platform. Collaborating with EMS teams and providers to ensure effective outcomes.
🕒 June 5
RCM Success Manager serving as primary strategic partner for assigned markets and physician groups. Leading revenue cycle reviews and performance initiatives in healthcare revenue cycle management.
🇺🇸 United States – Remote
💰 Private equity on 2019-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🕒 June 5
Customer Success & Growth Lead at Branch, transforming AEC design software through user engagement and insights. Engage with pilot users to ensure product success and drive market positioning.
