Sales Operations Specialist

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Topcon Positioning Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1932

🏗️ Construction

📦 Logistics

🏭 Manufacturing

Construction • Logistics • Manufacturing

Topcon Positioning Systems is a company that operates in two main business domains: Positioning and Healthcare. It provides productivity and workflow automation solutions using precision positioning and data technologies for the global construction, geospatial, and agriculture markets. Additionally, Topcon Healthcare offers advanced imaging, diagnostic solutions, and intelligent data technology to improve diagnosis and treatment in eyecare. The company focuses on empowering its customers with innovative technologies that enhance overall efficiency and effectiveness in their respective fields.

📋 Description

• Prepare and manage customer quotes and orders according to company policies and pricing structures • Process equipment, parts, and special-order customer requests • Review and validate pricing, configurations, payment information, and shipping requirements • Identify and resolve pricing discrepancies, fulfillment delays, and other order-related issues • Coordinate with internal teams to ensure accurate order entry and timely delivery • Support strategic and national accounts through order coordination and follow-up • Assist with installations, training schedules, and system deliveries • Maintain reports and track sales projects, backlog activity, and opportunities • Provide timely phone and email support to customers and sales representatives in English and French • Communicate order status, delivery timelines, and issue resolution proactively • Escalate sales and service issues appropriately • Collaborate with Sales, Finance, Purchasing, Operations, and Logistics • Generate and analyze order and backlog reports • Apply standard operating procedures and best practices for order processing and reporting • Support CRM and ERP initiatives to improve operational workflows

🎯 Requirements

• 1–2 years of experience in Sales Operations, Order Management, Customer Support, or a related business function preferred • Experience with customer service, order entry, or administrative support is an asset • Fluency in English and Canadian French, spoken and written • Ability to communicate professionally with French-speaking customers and Canadian sales teams • Familiarity with ERP and CRM systems preferred • Experience with SAP or Salesforce is an asset • Working knowledge of Excel and basic reporting tools • Good organizational skills and attention to detail • Willingness to learn, solve problems, and work collaboratively

🏖️ Benefits

• Opportunity to grow your career • Gain new perspectives • Collaborative team environment • Support for company and personal success • Participation in industry trade shows and sales events