Manager, Service Desk

🕒 May 29

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Torys LLP

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1941

🤝 B2B

💸 Finance

📋 Compliance

B2B • Finance • Compliance

Torys LLP is a leading Canadian law firm that brings together multidisciplinary legal teams to advise corporate and institutional clients on complex transactions, regulatory matters, compliance, and litigation. The firm handles M&A, private equity, financing and restructuring, sector-specific projects in energy, mining, telecommunications and defence, and provides strategic counsel on regulatory and disclosure issues. Torys emphasizes cross-practice collaboration, high rankings for its partners, and international capabilities with offices across Canada and in New York.

📋 Description

• Oversee daily operations and team performance in Service Desk and IT Operations • Act as subject matter expert for complex issues • Lead alignment and improvement of Service Desk processes • Monitor support services for continuous improvement • Manage hardware and software support requests • Coach and develop team members • Conduct performance reviews and assist in recruitment • Manage budget planning and expenses

🎯 Requirements

• Post-secondary degree or diploma in Technology or equivalent experience • 7+ years’ experience in a help desk or IT services capacity • 2+ years of managerial experience in a professional services environment • Technical knowledge and experience supporting computer software and hardware • Proficient in MS Office product suite • Exceptional troubleshooting and problem-solving skills • Strong communication skills with the ability to interact at all organizational levels • Proven leadership and collaboration abilities • Strong organizational and time management skills

🏖️ Benefits

• Hybrid work model with 4 days in the office • Onboarding support and training • Career development opportunities • Performance review process • Health and wellness initiatives