Customer Experience Associate

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tough Commerce

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏗️ Construction

☁️ SaaS

Construction • Software • SaaS

Tough Commerce is a job management platform designed specifically for asset-based construction businesses. It empowers these businesses to optimize operations through features such as automated scheduling, real-time analytics, and streamlined invoicing. By integrating communication and task management into a single platform, Tough Commerce simplifies workflows from quote to cash, enabling contractors and operators to manage jobs efficiently and effectively.

📋 Description

• Own incoming customer support requests through tickets in HubSpot • Respond promptly and professionally to customer inquiries • Troubleshoot issues and resolve them independently when possible • Escalate product or technical issues with clear context when needed • Track trends in customer questions and feedback and share insights with the team • Document learnings so answers can be found faster • Ensure customers feel supported, informed, and followed up with • Develop working knowledge of the product and how customers use it • Understand customer operations well enough to anticipate needs • Identify and flag expansion or upsell opportunities • Partner with product to translate customer pain points into fixes • Grow toward phone support, onboarding ownership, proactive account outreach, and shaping customer success processes

🎯 Requirements

• Comfortable working in a startup or fast-moving environment • Self-starter who takes initiative after gaining context • Strong written and verbal communication skills • Organized, detail-oriented, and reliable with follow-through • Comfortable interacting directly with customers, including over the phone • Willing to learn new tools, workflows, and skills • Able to make judgment calls and escalate thoughtfully when needed • Interest in learning about equipment, schedules, job sites, and field-operations businesses • Prior customer support, customer success, or operations experience is a bonus, not a requirement • SaaS product support or software workflow troubleshooting experience is a bonus, not a requirement • Customer onboarding or implementation experience is a bonus, not a requirement • Familiarity with HubSpot or similar CRM/ticketing systems is a bonus, not a requirement • Experience with early-stage startups or small teams is a bonus, not a requirement • Experience with JIRA or other project management tools is a bonus, not a requirement • Exposure to construction, equipment, or another field-operations industry is a bonus, not a requirement

🏖️ Benefits

• Hands-on, shadow-based training and ramp-up period • Clear escalation paths and access to leadership support • Empowerment to solve problems proactively • Expanded scope toward phone support and onboarding ownership as readiness is demonstrated