Brokerage Support Analyst

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🕒 April 30

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Tradeify

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💳 Fintech

💸 Finance

Fintech • Finance

Tradeify is a proprietary trading firm and fintech platform that funds retail futures and crypto traders through evaluation challenges, simulated (Lightning Funded) accounts, and live funded accounts. It provides integrated trading platform access, built-in trade journaling and analytics, fast automated payouts, clear risk rules, and community/educational content to help traders scale capital and transition to live trading.

📋 Description

• Serve as a primary point of contact for brokerage clients via email, chat, and ticketing systems • Assist customers with new account onboarding, KYC documentation, and account setup • Respond to inquiries related to logins, platform access, market data, order routing, balances, and funding requests • Help troubleshoot common trading platform or connectivity issues • Deliver high-touch service to active traders in a timely and professional manner • Monitor incoming support queues and prioritize urgent trader issues • Assist with account maintenance requests including profile updates, permissions, and basic account changes • Coordinate with clearing firms, FCM partners, and internal teams when escalations are required • Track support trends and recurring issues to improve internal workflows • Escalate suspicious activity, complaints, or regulatory concerns appropriately • Follow internal procedures related to AML, KYC, privacy, and recordkeeping • Maintain accurate documentation of all client interactions and requests • Help build knowledge base articles, macros, and SOPs as Tradeify Brokerage scales • Identify opportunities to improve customer experience, turnaround times, and internal processes • Provide product feedback based on trader pain points and support data

🎯 Requirements

• 1–3+ years of experience in brokerage support, financial services support, fintech support, or trading operations • Strong communication skills with a customer-first mindset • High attention to detail and ability to work quickly under pressure • Comfortable handling multiple chats/tickets at once • Strong problem-solving ability and ownership mentality • Familiarity with futures trading, brokerage accounts, or trading platforms • Preferred: Experience supporting active traders or brokerage customers • Knowledge of futures markets, margin, risk controls, and order types • Experience with ticketing systems such as Zendesk, Intercom, or similar • Exposure to clearing firms, FCM workflows, or brokerage back-office processes • Startup or high-growth company experience

🏖️ Benefits

• High visibility role with growth potential into Operations, Risk, or Client Success • Join a fast-growing fintech brand launching new brokerage products • Remote-first team with startup energy • Opportunity to help shape support operations from the ground up