Support Specialist

🕒 3 days ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $21 - $65 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Remotely inspect, troubleshoot, and program customer Building Automation Systems (BAS) • Use Trane’s cloud-based remote connection to analyze BAS and communicate findings and suggestions to customers • Work with the Digital Services team to identify and implement Energy Conservation Methods (ECMs) and optimization opportunities for customer sites • Communicate with customers about the state of their systems and create reports • Provide customer support for emergency calls and triage controls calls • Support field technicians with controls-related issues while on jobsites • Support internal teams with technical questions

🎯 Requirements

• A High School Diploma or equivalent required • Typically at least 3-5 years of experience in HVAC/Controls • Technical School or formal training is preferred • Operating knowledge of Microsoft Office software • Working proficiency with handheld computers such as smartphones and iPads • Previous experience with DDC controls systems • Network and IT knowledge preferred • Ability to communicate verbally and in writing effectively • Ability to work in a team environment remotely • Self-motivated and able to work effectively without direct supervision • Strong organizational skills • Strong computer competency • Safety-sensitive role; may require passing additional drug screening

🏖️ Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives • Family building benefits include fertility coverage and adoption/surrogacy assistance • Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave • 401K match • Educational and training opportunities through company programs • Tuition assistance • Student debt support