Player Support Agent, English

🕒 September 14

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TransPerfect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

⚖️ Legal

📣 Marketing

💰 $425M Debt Financing - TransPerfect on 2025-04

Consulting • Legal • Marketing

TransPerfect is a global language services and technology company that provides translation, localization, interpretation, multilingual customer support (contact center/BPO), regulatory and labeling services, and creative/global marketing solutions. It combines human linguists with technology — notably the GlobalLink translation management platform and AI/machine‑translation capabilities — to help organizations launch and manage content, software, websites, and campaigns in multiple languages and markets. TransPerfect serves enterprise clients across industries such as life sciences, finance, legal, gaming, retail, and media.

📋 Description

• Respond to player queries through approved ticketing, chat, email, and social support channels • Triage player issues, investigate reported problems, and follow documented steps • Provide clear, friendly, and accurate responses in line with project guidelines • Become familiar with the games supported to better understand player issues • Carry out account actions only where permitted by written policy and access permissions • Document player issues, trends, bugs, and escalations in the appropriate workspace • Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams • Meet agreed service level, productivity, quality, and player experience targets • Assist with reporting by tracking information through approved platforms and spreadsheets • Support managers and teammates with role-appropriate tasks when needed • Maintain confidentiality, data privacy, and information security standards

🎯 Requirements

• Excellent written and verbal communication skills in English • A genuine interest in video games across different platforms, genres, or communities • Strong attention to detail and the ability to follow documented processes accurately • A player-focused mindset and a professional approach to support • Ability to investigate issues, identify the correct next step, and escalate when needed • Comfortable working with digital tools, online workspaces, spreadsheets, and ticketing systems • Ability to work flexibly and collaboratively within a global team • Quick to adapt to new games, updates, tools, policies, and workflows • Previous experience in customer support, player support, moderation, community support, or a similar service role is helpful, but not always required • Experience with customer support platforms such as Zendesk, Helpshift, Salesforce, Intercom, or similar tools would be an advantage • Experience with Microsoft Office, Google Workspace, or similar productivity tools would be an advantage • Experience with gaming communities, Discord, Reddit, forums, social media, or player-facing support spaces would be an advantage • Experience with live-service games, mobile games, MMOs, online games, or multiplayer communities would be an advantage • Experience working against quality, SLA, productivity, or CSAT targets would be an advantage • Additional languages would be an advantage • Availability for flexible shifts, including weekends and public holidays

🏖️ Benefits

• A role in the video games industry, supporting real players and live game communities • Training on the games, tools, and workflows you will use • The chance to develop skills in player support, escalation handling, reporting, and quality • Experience working with international teams and global gaming projects • A fast-paced, multicultural team environment • Opportunities to grow your knowledge of player experience and gaming support operations