Bilingual Reservation Agent, Call Centre

Job not on LinkedIn

🔥 15 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TravelBrands

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

TravelBrands is a Toronto-based division of H. I. S. -Red Label Vacations Inc. and one of Canada’s leading travel groups, operating both wholesale and retail brands through a multi-channel distribution network. The company serves travel agents and consumers, offering flights, hotels, packages, car rentals, tours, cruises, attractions and a reservations platform (TravelGenie) that supports custom package building. TravelBrands works closely with global partners and the travel agent community to deliver travel solutions for nearly two million travelers annually and runs consumer-facing brands as well as agent-focused services.

📋 Description

• Generate revenue to contribute to overall objective • Answer calls in a timely, courteous, and professional manner • Provide excellent customer service • Use active selling skills to close sales • Process bookings accurately and in detail • Consistently meet individual performance targets • Stay current on products, services, promotions, procedures, and technology • Identify and solve challenges • Contribute to continuous departmental improvements • Complete other related tasks as required or assigned by management • Handle customer inquiries, reservation modifications, and new bookings • Contribute to call centre KPIs

🎯 Requirements

• Travel/Tourism school diploma or equivalent related travel industry experience • 1-2 years of on-the-job experience and/or performing similar duties required • Excellent customer service skills and interpersonal skills • Professionalism and patience • Team player but able to work autonomously • Ability to work under pressure and meet deadlines • Excellent selling skills and results driven • General knowledge in geography • Knowledge of the travel industry • Computer knowledge - Microsoft Office, Sabre - and ability to learn new software • Knowledge of Sabre (an asset) • Bilingual in French (mandatory) • Home-based call centre work • Ability to work rotating shifts, including days, evenings, and weekends • 37.5 hours per week

🏖️ Benefits

• Competitive salary • 2 weeks’ vacation • Medical and dental benefits • 9 additional paid days (1 birthday; 5 sick days; 2 personal days; 1 volunteer day) • Employer RRSP contribution program • Awesome travel benefits for you, your friends and family • Employee Assistance Program for you and your family members • Accommodation, accessible formats, and communication support for interviews upon request