Staff Backend Engineer, Conversational AI

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September 12

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Trellis Company

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Education • B2B

Trellis Company is an organization dedicated to enhancing student success and institutional effectiveness in higher education. It offers customized solutions for enrollment management, student engagement, and the overall student experience, assisting institutions in fulfilling their educational missions. Trellis provides services ranging from strategic planning and consulting to communication support and student re-engagement strategies. The company conducts research to identify barriers to student success and provides valuable data and insights to help remove these barriers. Trellis is committed to diversity, equality, and belonging, and strives to build partnerships that lead to improved student outcomes.

201 - 500 employees

Founded 1981

📚 Education

🤝 B2B

📋 Description

• Architect and build intelligent systems that power natural, engaging conversations between users and our platform • Transform high-level product initiatives into scalable, well-tested technical solutions • Define scope, set technical direction, and mentor teammates on complex projects • Guide the team through tough challenges, offer thoughtful code reviews, and contribute to a culture of continuous learning and collaboration • Onboard new teammates and refine LLM-driven infrastructure • Own the ideation and execution of high-impact projects that directly influence the user experience and business outcomes • Flesh out and evolve the Conversational AI Engineering roadmap alongside product and technical leadership • Incept projects: identify opportunities, design solutions, and lead implementation • Guide integration efforts with external agencies and insurance carriers • Normalize, rank, and evaluate results using ML-based predictions to determine optimal user paths • Work closely with our Data Science team to leverage MLMs in tools like DataRobot for retention forecasting and decision logic • Ensure scalability and performance across the platform as we continue to grow

🎯 Requirements

• 7+ years’ experience developing software in a production environment • 4+ years’ experience in a senior engineer role • Ability to lead projects from conception through execution • Production experience with Node.js and Typescript • Proven experience working in backend systems, designing RESTful APIs and codifying business logic on top of data stores • Exceptional ability to communicate clearly and concisely, particularly in Slack and technical documents • Experience in product development where you were a key decision maker • Cross-functional leadership and collaboration experience

🏖️ Benefits

• Unlimited vacation time • 100% employer-paid Platinum-tier health insurance for employee, 65% for dependents • Flexible Spending Accounts (FSAs) • 401(k) retirement savings plan • Bonuses and equity opportunities • Budget for home office equipment • Quarterly, fun team bonding events