Support Engineer – Veterinary HealthTech

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Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Execute end-to-end technical onboarding workflows, including cloud environment provisioning, initial configuration, integration setup, and data imports • Manage customer offboarding and decommissioning, including secure data exports, environment teardown, access revocation, and closure documentation • Perform structured database migrations involving data extraction, transformation, validation, and quality assurance • Participate in occasional live customer calls to address data validation questions • Own and triage the tier-2/3 technical ticket queue opened by the Customer Experience team • Resolve environment configurations, integration issues, bulk database updates, and platform errors • Partner with Customer Success Managers and Implementation Leads to understand business context and communicate technical findings • Maintain documentation, runbooks, and client configuration notes • Identify recurring technical issues and build internal tooling, automation, or scripts to reduce ticket volume and resolution time

🎯 Requirements

• Strong proficiency writing and executing SQL queries for data extraction, transformation, validation, and complex relational database migrations • Hands-on experience with AWS services such as RDS, S3, EC2, and ECS in cloud-hosted SaaS environments • Familiarity with Kubernetes cluster operations, pod management, and containerized workload troubleshooting • Experience reading, modifying, and applying Terraform infrastructure-as-code configurations • Experience deploying and managing Helm charts • Comfort with Git/GitHub version-control workflows, pull requests, and infrastructure-code reviews • Strong written and verbal English communication skills • Ability to explain complex technical concepts simply to non-technical stakeholders and participate in customer calls • Practical experience with Python, Bash, or similar scripting languages is a plus • Understanding of REST APIs, webhooks, and API payload troubleshooting is a plus • Experience with Jira, Intercom, Front, or similar helpdesk/ticketing systems is a plus • Foundation in data privacy, least-privilege access models, and secure data-handling procedures is a plus

🏖️ Benefits

• 100% Remote Work • Highly Competitive USD Pay • Paid Time Off • Work with Autonomy • Work with Top American Companies • Engagement activities • Work-life balance • Diverse, global network • Collaboration with a multicultural team • Work with senior, seasoned professionals