Senior Technical Account Manager, Public Sector

🕒 February 24

🇺🇸 United States – Remote

💵 $140k - $190k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Truv

WebsiteLinkedInAll Job Openings

51 - 200 employees

Truv unlocks the power of consumer-permissioned data to empower organizations to make confident decisions. With the safest and most reliable API connections to payroll accounts, it enables income, employment, and insurance verification for lenders while consumers benefit from quicker approvals and a better overall experience. As a one-stop solution powering income, employment, and insurance verification for the US workforce, it integrates with 50+ payroll providers and 9,200 directly with employers (10X industry average), including 120M working Americans, 96% of Fortune 1000 companies, 95% of the Federal Government, and 83% of the largest US private organizations.

📋 Description

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment. • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources. • Create and deliver training programs for customer teams. • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization. • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption. • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback. • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

🎯 Requirements

• 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS • Proven track record at early-stage startups (50-200 employees) • Minimum 5 year tenure in previous positions, demonstrating stability and impact • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture • Enterprise account management or customer management experience essential • Strong analytical and problem-solving capabilities • Outstanding communication skills with ability to explain technical concepts to various audiences • Bachelor's degree in Computer Science, Engineering, or related field

🏖️ Benefits

• Competitive salary and equity package. • Fully Remote. • Health, dental, and vision benefits. • 401(k) • Flexible time off. • Regular team events and collaboration opportunities. • Work with cutting-edge technology and innovative customers. • Learn from experienced leadership team from top tech companies. • High-impact role with clear growth trajectory. • Opportunity to shape the future of financial data access.