Contact Center Service Agent

🕒 August 11

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

🏨 Hospitality

💼 Consulting

✈️ Travel

Hospitality • Consulting • Travel

The Travel Corporation is a global travel and tourism company committed to providing transformative travel experiences. With a passion for exploring the world, the company offers a variety of travel styles and destinations, from guided luxury tours to tailor-made adventures. Their focus on sustainability is evident through initiatives like the TreadRight Foundation, which works to make travel a positive force for good by addressing impacts on the planet, people, and wildlife. As a family of brands, The Travel Corporation aims to fulfill the human urge for connection and learning through travel, while adhering to a sustainability strategy aligned with the UN Global Goals.

📋 Description

• Provide friendly, efficient, and helpful support while exceeding guest expectations • Recommend additional services and products tailored to guests’ needs • Resolve guest inquiries and issues while maintaining high guest satisfaction • Track guest interactions, preferences, and sales opportunities in CRM tools • Build trust and loyalty with repeat guests and key partners through personalized engagement • Collaborate with the team to achieve goals and continuously improve service quality

🎯 Requirements

• Genuine passion for delivering exceptional customer service • Skill in consultative upselling while enhancing the guest experience • Ability to quickly and effectively resolve guest issues • Strong collaboration skills and commitment to shared goals • Ability to work fully remote in the contact center • Ability to follow a rotating schedule including mornings, evenings, weekends, and holidays • Ability to work overtime as needed during peak periods • Ability to obtain TICO Certification within the first 60 days of employment • Ability to start training on October 7 or November 2, 2026 if hired

🏖️ Benefits

• Performance-based incentives • Spot Awards for exceptional service moments and outstanding teamwork • Learning budget • Professional training programs • Career advancement pathways • Paid volunteer days • Participation in sustainability-focused initiatives • TTC covers the cost of the first attempt at TICO Certification