Customer Service Representative – Luxury Retail

🔥 36 minutes ago

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

📣 Marketing

📦 Logistics

💼 Consulting

💰 $1.5G Post-IPO Debt - TTEC on 2021-11

Marketing • Logistics • Consulting

TTEC is a global customer experience and business process outsourcing company that combines people and technology to deliver customer service, sales, and digital solutions for other organizations. It operates contact centers, remote work programs, talent acquisition and training services, and technology-enabled workforce management to support clients across industries. TTEC emphasizes employee experience, diversity and inclusion, and offers roles ranging from customer service and sales to technology and licensed insurance agents.

📋 Description

• Deliver white glove customer support across channels • Provide expert product and fragrance recommendations based on mood, personality, and occasion • Anticipate customer needs and proactively offer thoughtful solutions throughout the experience • Maintain accurate and detailed records of customer interactions using CRM and service tools • Identify opportunities to elevate the customer journey and share insights with leadership • Contribute to a collaborative, high performance team environment while working independently when needed

🎯 Requirements

• At least 1 year experience in customer service, luxury retail, sales, or personalized client support • Strong proficiency with CRM platforms and digital customer service tools • English proficiency as you will be interacting with global customers and coworkers whose primary language is English • High school diploma or equivalent • Comfortable assisting customers and resolving customer requests on the phone • Computer experience

🏖️ Benefits

• PTO • tuition reimbursement • health and wellness incentives