Director of Tech Ops, IT

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TuneIn

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

📱 Media

Media • Streaming

TuneIn is a digital streaming service that provides access to live sports, music, news, audiobooks, and podcasts. It offers users the ability to stay informed and entertained with content from top news networks, live sports such as NHL and college games, and a wide selection of music genres without commercial interruptions for premium users. TuneIn is available across multiple devices, including home, car, and portable devices, and integrates with Alexa and Google Home. Users can explore various audio content based on their preferences and interests, making it a versatile platform for accessing diverse audio experiences.

📋 Description

• Lead the teams and technologies responsible for production infrastructure, cloud operations, site reliability, infrastructure automation, corporate IT, and internal technology services. • Own TuneIn’s cloud platform, including infrastructure security, observability, operational excellence, maintenance, and cost optimization. • Lead corporate IT functions including technology governance, incident response, and vendor management. • Manage engineers supporting cross-functional platform capabilities and embedded engineering teams aligned to key business initiatives. • Drive operational excellence across production systems, ensuring high availability, scalability, resiliency, security, and cost efficiency. • Lead reliability initiatives covering observability, monitoring, alerting, incident management, disaster recovery, capacity planning, and SLOs. • Partner with Engineering to improve deployment velocity, operational readiness, and production reliability. • Improve CI/CD platforms, developer tooling, and self-service capabilities. • Lead major production incidents, root cause analyses, postmortems, and corrective actions. • Own the strategy, roadmap, and evolution of cloud infrastructure, platform services, and infrastructure automation. • Define AWS infrastructure strategy, governance, IAM, networking, Kubernetes platform, cloud architecture, and infrastructure lifecycle management. • Oversee production networking, DNS, cloud identity, cloud security tooling, platform services, and infrastructure automation. • Drive cloud cost optimization, capacity planning, forecasting, and operational reporting. • Refine, implement, and monitor security policies; facilitate security reviews, penetration testing, awareness initiatives, and bug bounty programs. • Own and improve the incident response plan and coordinate responses during security events. • Lead corporate IT, including endpoint management, identity and access management, SaaS administration, helpdesk operations, asset lifecycle management, and employee onboarding/offboarding. • Oversee collaboration technologies, conferencing systems, office technology, and enterprise productivity platforms. • Manage vendors, software licensing, renewals, procurement, and IT budget planning. • Evaluate and implement emerging technologies, including AI-enabled productivity tools. • Build, mentor, and develop a high-performing Technical Operations organization. • Establish priorities, metrics, and operational processes; foster cross-functional partnerships; develop roadmaps; and communicate infrastructure health, operational metrics, security posture, and strategic initiatives to engineering leadership.

🎯 Requirements

• Professional fluency in English required. • 10+ years of experience in infrastructure engineering, cloud operations, platform engineering, site reliability, or technical operations. • 5+ years of engineering management experience leading technical teams. • Experience operating large-scale production environments on AWS. • Deep expertise with Kubernetes, containerized infrastructure, Infrastructure as Code (Terraform and/or Pulumi), and modern CI/CD platforms. • Strong understanding of observability platforms including Datadog, Prometheus, Grafana, or similar technologies. • Experience leading incident response, operational excellence programs, disaster recovery planning, and production reliability initiatives. • Strong knowledge of networking, IAM, cloud security, and distributed systems architecture. • Experience managing enterprise IT environments including identity management, endpoint management, SaaS ecosystems, and employee technology. • Proven ability to drive automation, improve engineering productivity, and reduce operational complexity. • Experience balancing reliability, performance, security, and cloud cost optimization. • Excellent communication skills with technical and non-technical stakeholders. • Hands-on technical background with credibility to guide architectural decisions while empowering engineers. • Nice to have: experience with high-scale consumer internet or streaming platforms. • Nice to have: experience with GitHub Actions, ArgoCD, Cloudflare, Route53, Snowflake, or similar technologies. • Nice to have: familiarity with Zero Trust networking, modern endpoint management, and enterprise security best practices. • Nice to have: experience managing globally distributed engineering teams. • Nice to have: experience supporting compliance, privacy, and security initiatives.

🏖️ Benefits

• Coverage of premium health plans for employees and eligible dependents, including dental and vision plans. • Paid parental leave. • Flexible PTO policy • Wellness stipend. • Technology stipend. • Individual training and educational spending. • WFH one-time stipend.