Developer Success Engineer

🕒 October 9

🏄 California, Colorado, +9 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $117k - $171.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Developer Relations (DevRel)

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Work directly with developers learning how Stytch works • Help customers design implementations and answer questions • Serve as the voice of the customer within Stytch • Ensure customer insights reach Product, Design, and Engineering teams • Implement improvements and contribute new features to Stytch and Twilio products through code • Build new features and fix bugs in Stytch and Twilio products • Serve as a technical resource for customers • Improve documentation and processes for internal and external stakeholders • Occasionally travel for project or team in-person meetings

🎯 Requirements

• Genuine drive to understand customer needs and concerns • Deep curiosity, grit, and tenacity to troubleshoot tough technical issues and identify root causes • 2+ years writing code to build, debug, or automate in a support, solutions, or software engineering role • Hands-on programming experience in a major language • Ability to debug customer integrations, SDKs, and open-source libraries • Ability to ship small, well-tested fixes in an existing codebase • Familiarity with modern web services and APIs • Ability to communicate credibly and effectively at all levels • Role based in the East Coast time zone • Prior customer-facing technical experience, authentication protocols (SAML/OAuth), MFA, IdP, and dedicated software development or product team experience are desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave • Potential eligibility for Twilio’s equity plan • Potential eligibility for corporate bonus plan • Support for employee volunteering and donation efforts