Product Manager

🕒 June 4

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Own and optimize core purchase workflows, including the sender recommendation experience, exclusive number provisioning, and essential workflows like porting and hosting to ensure a seamless acquisition process • Drive platform orchestration to ensure a unified experience by overseeing cross-console ingress and egress, managing complex checklist state management, and utilizing proactive nudges and intent-based routing to abstract away disjointed configuration steps and seamlessly guide customers to their desired outcomes • Lead cross-functional execution by partnering deeply with Engineering, Design, and KYC Product Managers to embed compliance initiatives, integrated intake forms, and autoregistration processes directly into the customer journey • Drive data-driven decision making by utilizing product analytics and building dashboards to monitor funnel health, track rigorous metrics and identify points of friction • Manage core product management duties, including end-to-end roadmap planning, ruthlessly prioritizing competing features, resolving cross-team dependencies, and aligning internal stakeholders on your product vision and strategy

🎯 Requirements

• Minimum of 6 years of experience in product management in SaaS, IaaS or PaaS. • Proven track record managing complex systems: experience managing core workflows and complex state-management systems • Technical Acumen: Ability to partner deeply with Engineering to understand technical requirements, navigate complex system architectures, and resolve cross-team dependencies • Data-Driven Decision Making: Command of analytical thinking skills with the ability to use product analytics and quantitative data to monitor metrics, drive decisions, and measure outcomes • Stakeholder Management & Collaboration: Excellent communication and cross-team collaboration skills, with a demonstrated ability to align and influence Engineering, Design, and compliance stakeholders • Execution & Dealing with Ambiguity: Initiative, ownership, and accountability to break down complex problems, build clear roadmaps, and ruthlessly prioritize competing features in a fast-paced environment • Bachelor’s in Computer Science, Engineering, or equivalent practical experience

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Additional compensation and benefits including incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off