Contact Center Customer Experience Specialist – Corporate Payment Services

🕒 August 22

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide high-quality customer service to high-value large Corporate and Government clients and CPS internal groups • Service Corporate and Government accounts using a green screen system • Identify account authority levels and complete verification accordingly • Apply knowledge of the complex liability structure of Commercial accounts • Follow regulatory requirements for servicing Corporate and Government accounts • Utilize SharePoint for requests processed by other business lines • Maintain accuracy while processing client requests • Assist with online navigation, password resets and accessibility • Identify, resolve, or escalate customer problems • Work across business lines to resolve customer issues • Handle difficult customer calls while maintaining a high level of customer service • Work assigned shifts between 7:00 AM and 1:30 PM CT, including Saturday and Sunday every other weekend, with a varying weekday off

🎯 Requirements

• High school diploma or equivalent • Typically, at least 18 months of customer service or related experience • Pass GSA Background check • Good knowledge of concepts, practices, policies and procedures of banking products and services • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Technical aptitude to assist with online navigation, password resets and accessibility • Ability to identify and resolve/escalate problems • Good time management skills • Strong attention to detail and understanding of potential impact to the client relationship overall • Adhere to Corporate and Government Regulatory requirements • SharePoint navigation and entry • Ability to multi-task and utilize multiple systems concurrently • Effective written and verbal communication skills and ability to work across business lines to resolve customer issues • Ability to handle difficult customer calls • Effective telephone and interpersonal skills • Good problem-solving and negotiation skills • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct • Ability to comply with employment eligibility verification and applicable background-check requirements

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • 10% shift differential for shifts beginning at 12:30PM local time or later • Incentive and recognition programs • Equity stock purchase • Comprehensive benefits package