Senior Customer Experience Specialist

🕒 2 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provides a high level of customer service by responding to telephone inquiries, requests, and problems. • Researches and resolves problems and errors which may include those related to Business clients, Wealth management clients, fraud support, and internet operations. • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. • In this role, you will be the first point of contact for our customer inquiries via the telephone. • You will work in a highly collaborative, fast-paced environment, where customer service is our passion. • Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. You will be 98% on the phones, calls will be coming in for Deposit, Digital and Wealth.

🎯 Requirements

• High school diploma or equivalent • Typically at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems, applications, and utilize search tools to find information • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law