Client Service Agent

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UAP Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1926

📦 Logistics

🏗️ Construction

🏭 Manufacturing

Logistics • Construction • Manufacturing

UAP Inc. is the Canadian leader in the distribution of parts and accessories for all types of vehicles, including cars and heavy vehicles. The company serves a wide range of customers including automotive maintenance and repair shops, commercial fleet operators, and retail consumers. With over 5,000 team members and 1,000,000 parts in stock across more than 700 stores, UAP is dedicated to keeping Canada moving by providing high-quality products and personalized services through its extensive network of brands, including NAPA Auto Parts and Traction.

📋 Description

• Respond to customer calls and email messages about placing, tracking, and verifying order statuses • Verify and correct delivery errors • Provide return merchandise authorizations • Verify credit reconciliation requests and research customer credit requests • Communicate internally with different departments to respond to customer requests • Help customers place, verify, and track orders with suppliers • Handle credit reconciliations, manual order invoicing, and explanations for credit refusals • Request supplier return authorizations for direct returns • Direct customers to the appropriate department • Perform other related tasks requested by the manager, such as communicating policy changes

🎯 Requirements

• Bilingualism in French and English, spoken and written • Very good knowledge of the Microsoft Office suite, particularly Excel • College diploma (preferred) combined with 1 year of experience in a similar role • Speed and accuracy in data entry (asset) • Knowledge of AS400 (asset)

🏖️ Benefits

• Full-time regular employment • Pleasant working environment with a dedicated team • Inclusive and respectful workplace • Employment equity commitment • Fair and equitable hiring practices • Diverse workforce culture

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