Senior Technical Account Manager – Automation Test Engineer

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Ubiminds

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Ubiminds is a company that delivers custom-curated digital product teams through staff augmentation and employer-of-record services based in Brazil. The company specializes in hiring and recruiting top Latin American talent, particularly in software engineering and various programming languages including Python, Java, C#, and JavaScript. Ubiminds focuses on empowering Latin American professionals to create significant careers and products within American tech companies.

📋 Description

• Own the technical onboarding experience for new customers • Lead hands-on enablement sessions across test frameworks and CI/CD pipelines • Guide customers through initial use cases aligned with success criteria • Drive sustained adoption across teams, projects, and workflows • Help customers expand test coverage, standardize best practices, and scale usage • Provide guidance on test automation strategy, visual testing, and quality maturity • Identify adoption gaps and recommend technical improvements • Serve as the primary technical point of contact for assigned accounts • Troubleshoot and resolve complex technical challenges with the Support team • Conduct technical health checks, architecture reviews, and optimization sessions • Lead root cause analysis for escalations and recurring issues • Identify technical risks affecting adoption, satisfaction, or renewal • Partner with CSMs on renewals and expansions with technical validation • Share customer feedback, patterns, and gaps with Product and Engineering • Collaborate with Product, Engineering, Support, Sales, and Customer Success • Contribute to onboarding playbooks, best practices, and enablement materials • Improve internal processes that scale technical customer success

🎯 Requirements

• Advanced/fluent English skills with excellent written and verbal communication skills • Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar • Minimum 5+ years of experience • Experience with test automation frameworks, APIs, and CI/CD pipelines • Solid understanding of the software development lifecycle (SDLC) • Proven ability to debug, troubleshoot, and solve complex technical problems • Comfort working directly with senior engineers and technical leaders • Preferred: 5+ years of experience in QA test automation or DevOps • Preferred: Experience in functional, regression, and UI test automation • Preferred: Familiarity with Playwright, Selenium, Cypress, or similar frameworks • Preferred: Prior experience in a customer-facing technical role such as TAM, Customer Success Engineer, Support Engineer, or Solutions Engineer • Preferred: Background in Quality Engineering, Software Development, or DevOps • Preferred: Experience supporting customers across different maturity levels and organizational complexity

🏖️ Benefits

• Placed in a product-based company, with the same treatment as their full-time employees • Full back-office support, from career guidance to HR and concierge services • Remote-first policy • Own MacBook • Growth opportunities through tech talks, chapter meetings, and remote happy hours • Free English lessons with a native English speaker • Candidate Referral bonus • Optional access to the Florianópolis headquarters, including weekly quick massages, tasty snacks, soft drinks, and games