Private Cloud Onboarding Engineer

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🕒 May 15

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UFS Tech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🔒 Cybersecurity

💳 Fintech

💰 $19.9M Venture Round on 2019-05

Cybersecurity • IT Services • Fintech

UFS Tech is the Technology Outfitter for Community Banks, providing tailored technology solutions and IT managed services that empower community banks to compete effectively with larger national banks. With over 30 years of expertise, UFS Tech focuses on cybersecurity, virtual firewall management, core banking, digital banking, and compliance solutions to help banks manage their technology needs efficiently and securely. The company is committed to collaboration, innovation, and delivering purpose-built solutions tailored to the unique requirements of community banks.

📋 Description

• Serve as escalation point for Analysts; provide guidance and document complex resolutions • Coordinate project implementations including scheduling, vendor coordination, and quality oversight • Advise clients on configuration best practices and emerging technologies • Perform quality assurance processes on projects, tasks, and service requests • Investigate and resolve complex client infrastructure, endpoint, and application issues • Identify product, service, and process weaknesses and recommend improvements • Create and maintain knowledge base articles for complex and escalated issues • Provide detailed, accurate service request and project documentation at every step • Mentor Analysts and contribute to their technical development through the Navanta Mentorship Program • Participate actively in team standups, knowledge shares, and retrospectives

🎯 Requirements

• 2-4 years of experience in a technical support environment • Demonstrated expertise in relevant operating systems, productivity platforms, and core infrastructure technologies • Relevant intermediate certifications or equivalent demonstrated experience preferred • Financial services experience is a plus