Deployment Specialist – Forward Deployed Engineering

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $85k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UJET

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🚗 Transport

🔧 Hardware

Automotive • Transport • Hardware

UJET is a European engineering and design company focused on pioneering smart and innovative e-mobility platforms. With a vision to become the leading partner for OEMs in urban mobility, UJET emphasizes advanced industrial design, engineering, and the use of advanced materials. The company has developed products like the UJET Founders Series and UJET One electric scooters, characterized by their lightweight design, high-tech connectivity, and unique electronic architecture. UJET also extends its innovation to complementary products such as carbon fiber helmets, nano-augmented tires, and shock absorbent gloves, redefining industry standards in e-mobility accessories. Located in Luxembourg, the company is committed to advancing e-mobility through cutting-edge materials and smart engineering solutions, targeting urban professionals and luxury consumers.

📋 Description

• Serve as a hands-on technical resource within Forward Deployed Engineering for complex customer programs • Translate customer requirements and solution designs into executable technical implementation activities • Configure, test, and validate customer-specific solutions across supported UJET products and services • Identify technical blockers, risks, dependencies, and implementation gaps • Build, test, and document lightweight scripts, technical workarounds, proofs of concept, and tailored solutions • Support customer testing, user acceptance testing, production readiness, launch, and post-launch stabilization • Design, configure, test, and troubleshoot integrations between UJET and customer or third-party systems • Work with REST APIs, HTTP methods, API endpoints, webhooks, authentication, headers, request parameters, and response payloads • Read, interpret, and troubleshoot JSON and other structured data • Read, understand, and modify application, integration, and sample code using Python, JavaScript, and HTML • Analyze logs and correlate events across systems to diagnose complex deployment issues • Reproduce issues and distinguish configuration, implementation, integration, environment, infrastructure, and product-defect problems • Configure, test, and optimize AI-powered customer experiences and refine generative-AI prompts • Evaluate AI-generated responses and develop repeatable validation scenarios • Design and configure conversational and virtual-agent experiences, including intents, entities, routing logic, API interactions, webhooks, error handling, and handoffs • Work directly with customers, partners, developers, architects, administrators, IT teams, contact-center teams, operations teams, and business stakeholders • Lead or participate in technical discovery, implementation, troubleshooting, and readiness sessions • Provide technical status updates and escalate issues affecting customer timelines • Develop reusable scripts, implementation examples, integration patterns, templates, troubleshooting guidance, and internal documentation • Share lessons learned and provide feedback to Product and Engineering teams to improve tooling, APIs, documentation, and technical processes

🎯 Requirements

• 3+ years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development • Demonstrated experience working with complex enterprise software deployments, implementations, or integrations • Working knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code • Experience working with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations • Experience testing and troubleshooting API endpoints and integrated software systems • Ability to read and interpret application, platform, API, and integration logs • Strong troubleshooting and root-cause analysis skills • Ability to review implementation code and identify common logic, configuration, API, or integration issues • Experience translating customer requirements into technical implementation activities • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to explain technical concepts to both technical and non-technical audiences • Demonstrated ability to work directly with customers, partners, engineers, architects, administrators, and business stakeholders • Strong organizational skills and attention to detail • Ability to manage multiple technical priorities and customer engagements simultaneously • Demonstrated ownership of technical problems through resolution • Ability to work effectively in situations where the technical solution or troubleshooting path is not immediately obvious • Ability to collaborate effectively across Forward Deployed Engineering, Product, Engineering, Support, Professional Services, and other customer-facing organizations • Applicants must be legally authorized to work in Canada without the need for current or future employer-sponsored visa sponsorship • Preferred: experience with CCaaS, conversational AI, generative AI, virtual agents, prompt engineering, CRM/contact center/telephony integrations, webhooks, API testing tools, observability/logging platforms, cloud platforms, Git, SaaS/cloud-native environments, proofs of concept, software development lifecycle concepts, authentication/authorization, application security, and enterprise customers

🏖️ Benefits

• Medical, dental, and vision benefits • 401(k) plan • Wellness benefits • Impactful work shaping the future of customer experience • Collaborative, inclusive team culture • Equal employment opportunities • SDPC training and role-specific security, data protection, and compliance responsibilities • Reasonable accommodation during the application process, including an alternative to AI-assisted screening