UltraCon Consultoria
Consulting • SaaS • Education
UltraCon Consultoria is a consultancy specializing in the allocation of experts in SAP, Oracle, and other platforms. They focus on system improvement projects, organizational projects, and training programs, ensuring businesses leverage management and operational efficiency through expert guidance.
11 - 50 employees
Founded 1998
☁️ SaaS
📚 Education
Consultor Funcional Salesforce Sênior
Job not on LinkedIn
May 7
UltraCon Consultoria
Consulting • SaaS • Education
UltraCon Consultoria is a consultancy specializing in the allocation of experts in SAP, Oracle, and other platforms. They focus on system improvement projects, organizational projects, and training programs, ensuring businesses leverage management and operational efficiency through expert guidance.
11 - 50 employees
Founded 1998
☁️ SaaS
📚 Education
📋 Description
• Profissional com sólida experiência como Consultor Funcional Salesforce Sênior, • com atuação especializada em projetos de Service Cloud, • e soluções de atendimento omnichannel, • incluindo integração com plataformas de telefonia (CTI) e canais digitais como WhatsApp via Enhanced Messaging.
🎯 Requirements
• Experiência comprovada em projetos de alta complexidade, Service Cloud • Service Cloud e Experience Cloud • WhatsApp com Enhanced Messaging • Omni-Channel Setup & Routing Rules • Knowledge, Case Management e SLA • Integração com hubs de telefonia (CTI) • Jornada e experiência do cliente • Levantamento de requisitos e desenho funcional • Configuração de canais digitais e fluxos de atendimento • Integração via REST/SOAP APIs • Testes funcionais e UAT
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