Senior Project Manager – UCaaS, CCaaS – Zoom, RingCentral

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UniTriTeam

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

UniTriTeam is a healthcare services firm that helps healthcare and clinical research organizations scale efficiently and compliantly. The company provides clinical research support and operations services including global staff augmentation, eSource study design and maintenance, EDC data entry, e-regulatory services, patient recruitment, CTMS administration and integration, business intelligence and data analysis, and finance/accounting support. It also offers technology services (CTMS, Salesforce, Monday. com, HubSpot, SharePoint, NetSuite) and talent acquisition solutions such as embedded recruiting and placement services.

📋 Description

• Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms. • Develop detailed project plans, timelines, milestones, and delivery frameworks. • Coordinate technical deployment, configuration, testing, and go-live activities. • Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution. • Act as the primary point of contact for customers throughout the project lifecycle. • Conduct kickoff sessions, weekly status meetings, and post-implementation reviews. • Translate technical requirements into clear project deliverables and expectations. • Proactively manage risks, issues, and escalations to maintain customer satisfaction. • Optimize resource allocation across engineering and deployment teams. • Identify project risks early and implement mitigation strategies. • Ensure adherence to documentation standards and project governance requirements. • Maintain accurate project tracking using tools such as SharePoint and CRM systems. • Produce regular status reports, performance updates, and delivery metrics. • Support continuous improvement of implementation processes and workflows. • Participate in on-call or after-hours support rotations as required.

🎯 Requirements

• 3+ years of experience in project management within UCaaS, CCaaS, VoIP, or cloud communications environments. • Strong hands-on experience with Zoom and/or RingCentral implementations. • Solid understanding of VoIP technologies, SIP trunking, and cloud telephony systems. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Experience with CRM systems (Microsoft Dynamics preferred). • Strong organizational skills with the ability to manage multiple concurrent projects. • Excellent communication, stakeholder management, and leadership abilities. • Strong problem-solving skills with the ability to handle escalations independently.

🏖️ Benefits

• Exposure to leading-edge UCaaS and CCaaS technologies • Opportunities for professional growth and certification support • A collaborative and supportive global team environment • The chance to lead high-impact enterprise implementations