Customer Service Associate – Virtual Assistant

Job not on LinkedIn

November 27

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $6 - $7 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Virtual Rockstar Careers

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Healthcare Insurance • Recruitment • SaaS

Virtual Rockstar Careers is a company dedicated to supporting the physical therapy community by providing specialized services such as hiring virtual assistants, physical therapists, and training clinical directors. They focus on empowering practices through education, consulting, and efficient staffing solutions to help clinics thrive while improving patient care and increasing operational efficiency.

51 - 200 employees

⚕️ Healthcare Insurance

🎯 Recruiter

☁️ SaaS

📋 Description

• Respond promptly and professionally to client inquiries across all platforms: PB (Practice Better), email, Slack, social media comment sections, and e-commerce messaging. • Provide warm, thoughtful customer service by answering client questions and sharing program information. • Support clients with payment updates, billing questions, card-on-file updates, and basic account assistance. • Address shipping and e-commerce issues such as damaged packages, address errors, and tracking questions. • Navigate and manage Practice Better (PB) to support clients, track workflows, update records, and assist coaches. • Use Go High Level (GHL) for pipeline updates, contact tagging, and communication support. • Manage administrative tasks through Asana, Slack, Google Sheets, and documentation tools. • Maintain accurate client records and ensure seamless handoffs between team members. • Support live group calls by managing the chat, tracking attendance, posting reminders, prompts, and next steps. • Edit recorded webinars, client testimonials, YouTube videos, and YouTube Shorts.

🎯 Requirements

• Experience in customer support, client success, or administrative support (preferably in coaching, wellness, or service-based environments). • Strong communication skills—warm, empathetic, and professional; must be highly responsive across platforms. • Experience with Practice Better (PB), Go High Level (GHL), Asana, Slack, Zoom, Google Workspace, Teamup, and Canva is strongly preferred. • Ability to support video editing workflows; familiarity with basic editing tools required. • Organized, detail-oriented, and efficient in managing calendars, workflows, and documentation. • Able to remain calm, patient, and solutions-focused in a fast-paced and constantly evolving environment. • Comfortable taking initiative while also following structured instructions and processes. • Mature, growth-minded, and able to receive feedback without becoming discouraged.

🏖️ Benefits

• Competitive salary commensurate with experience. • Opportunities for professional development and growth. • Work in a dynamic and supportive team environment. • Make a meaningful impact by helping to build and strengthen families across the globe.