Premier Support Engineer – Dynamics

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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US CLOUD: Microsoft Premier/Unified Support Alternative

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

🏢 Enterprise

B2B • Enterprise

US CLOUD: Microsoft Premier/Unified Support Alternative is an independent third‑party provider that replaces Microsoft Premier and Unified Support for enterprise customers. The company delivers 24/7/365 Microsoft enterprise support with senior, Microsoft‑certified, US/UK/EU‑based engineers, financially backed SLAs, unlimited Microsoft escalations, and a focus on cost savings (30–50%) and support sovereignty (no offshoring). US CLOUD serves large enterprises and mid‑market clients worldwide across the full Microsoft stack and also offers proactive advisory services, cloud cost optimization, and migration assistance.

📋 Description

• Assist clients in deploying, operating, and troubleshooting Microsoft technologies • Resolve complex technical issues in Microsoft Dynamics • Handle fundamental to advanced-level support tickets and drive resolutions • Focus on performance metrics and maintain high client satisfaction • Collaborate with Premier Support Engineers and Escalation Engineers to close tickets and share best practices • Contribute data and feedback to service delivery improvements • Develop technical knowledge and documentation • Troubleshoot Microsoft technology issues and provide timely, lasting solutions • Document troubleshooting steps and keep clients updated • Identify service improvements and contribute to Knowledge Base articles • Analyze ticket trends and recommend preventive changes • Maintain proactive client communication and advocate for client needs • Monitor client systems and advise on preventing technical issues • Create and maintain technical documentation for internal and client use • Promote and support AI tools • Communicate technical issues to technical and non-technical audiences • Pursue certifications, share knowledge through training and mentoring, and apply new skills to improve daily tasks

🎯 Requirements

• 4+ years of experience in Microsoft technologies • 3+ years of experience with Windows Server • Advanced understanding of Microsoft Dynamics • Demonstrated technical writing skills • Ability to excel in a virtual work environment • Must reside in the United States • Legally eligible to work in the United States • Must be able to work without requiring employment sponsorship

🏖️ Benefits

• Pursue relevant certifications to stay current in Microsoft technologies • Share new knowledge with the team through training and mentoring • Professional growth opportunities • Remote work arrangement