General Virtual Assistant – Customer Service

Job not on LinkedIn

🔥 4 minutes ago

🇨🇦 Canada – Remote

💵 ₱40k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VA Desk

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🤝 B2B

🎯 Recruiter

B2B • Recruitment

VA Desk is a provider of managed, dedicated virtual assistants for modern businesses. They supply AI-enabled virtual assistants who are guided and supported with systems, training, and technical resources to integrate into solo founders' workflows or team-based operations. VA Desk handles recruitment, onboarding, HR support (attendance monitoring, reliability tracking, payroll), and IT support for company-managed equipment, offering scalable, cost-efficient execution support and structured workforce systems for businesses seeking outsourced talent.

📋 Description

• Answer inbound phone calls from potential and existing customers • Collect and maintain accurate customer, service, and lead information • Make outbound calls for customer follow-ups and appointment coordination • Manage email communications, inbox support, online chat, and other communication channels • Identify and route calls or issues requiring the owner's attention • Schedule plumbing service appointments based on customer needs and technician availability • Coordinate dispatch activities for efficient routing and timely service • Manage the business calendar and maintain accurate appointment information • Coordinate changes, cancellations, and scheduling updates • Communicate appointment information to customers and plumbers • Monitor scheduling requirements and proactively address conflicts or gaps • Handle routine administrative tasks supporting the plumbing business • Maintain accurate customer and operational records • Follow up with customers after completed plumbing services • Request customer reviews and feedback • Maintain CRM records, including customer service history and job notes • Assist with basic invoicing, billing, payment processing, and follow-up for completed jobs as needed • Assist with onboarding and scheduling coordination for newly hired plumbers • Filter and route escalated customer calls to the owner • Gather relevant information before escalating complex customer, vendor, or operational issues

🎯 Requirements

• Previous experience in customer service, virtual assistance, scheduling, dispatch, administrative support, or a similar role • Excellent spoken and written English communication skills • Comfortable answering and making phone calls as a regular part of the role • Professional, friendly, and confident telephone manner • Strong organizational and time-management skills • High attention to detail when recording customer information and scheduling appointments • Able to manage multiple conversations, appointments, and administrative tasks without losing track of details • Comfortable working independently and following through on tasks without constant supervision • Reliable and responsive, particularly when handling customer inquiries and scheduling matters • Able to remain calm and professional when dealing with frustrated customers or changing schedules • Experience using CRM or customer management systems • Experience with scheduling or calendar management tools • Proficiency with email and online communication platforms • Comfortable working with spreadsheets and basic administrative systems • Experience with dispatch, field-service, or appointment-management software is a strong advantage • Previous experience in a plumbing, HVAC, electrical, construction, home services, or other field-service business is nice to have • Previous dispatch or service coordination experience is nice to have • Experience working with technicians or field-service teams is nice to have • Experience handling customer inquiries for home-service businesses is nice to have • Familiarity with invoicing, billing, or payment processing is nice to have • Experience with review-generation or customer follow-up processes is nice to have • Experience supporting the onboarding of field technicians or service personnel is nice to have