Training Manager

🕒 September 14

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

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Valeris

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🤝 B2B

Pharmaceuticals • Healthcare • B2B

Valeris is a fully integrated life sciences commercialization partner formed by the merger of PharmaCord and Mercalis. The company provides comprehensive solutions across the healthcare value chain to help life sciences companies bring products to market and improve patient access and adherence. Valeris offers data and strategic insights, patient support and access programs, and healthcare provider engagement tools, serving over 500 life sciences customers and supporting millions of patients. Headquartered in Morrisville, North Carolina and Jeffersonville, Indiana, Valeris focuses on enabling commercialization and patient-centric services for pharmaceutical and life sciences organizations.

📋 Description

• Develop and execute the enterprise-wide Field Reimbursement Manager training strategy • Design, implement, and maintain standardized onboarding programs for Field and Virtual FRMs • Develop role-specific learning paths for new hires, experienced FRMs, team leads, and managers • Create scalable training solutions across manufacturer clients and therapeutic areas • Lead certification program development and competency evaluation • Evaluate and enhance training content based on industry changes, client feedback, business needs, and reimbursement updates • Develop instructor-led, virtual, self-paced, SOP, job aid, playbook, case study, workshop, role-play, assessment, coaching, and manager development materials • Deliver education on patient access, reimbursement, benefit investigations, prior authorizations, appeals, specialty pharmacy, coding, billing, payer processes, patient support, financial assistance, HUB operations, and related topics • Customize training for therapeutic areas and manufacturer-specific requirements • Partner with cross-functional teams on client implementations, product launches, label expansions, new indications, program enhancements, meetings, continuing education, refresher training, and launch readiness • Provide coaching and mentorship to Field and Virtual FRMs • Conduct field observations, virtual coaching sessions, and competency evaluations • Identify performance gaps and develop targeted improvement plans • Support leadership development for emerging managers and team leads • Collaborate with Operations, Program Leadership, Client Services, Clinical, Compliance, Quality, Human Resources, Recruiting, Learning & Development, Analytics, Technology, and Systems teams • Develop and monitor training metrics including completion, certification, competency, coaching effectiveness, quality, readiness, time-to-productivity, client satisfaction, and operational performance • Prepare executive-level reporting and recommendations for continuous improvement • Ensure training materials and programs comply with FDA, HIPAA, OIG, manufacturer, company, privacy, and industry standards • Partner with Compliance and Quality teams to keep training current and audit-ready • Build and maintain an enterprise FRM training program and standardize onboarding and certification across programs • Support client launches and program implementations while driving measurable training outcomes and operational excellence

🎯 Requirements

• Bachelor's degree or equivalent experience required • 5+ years of pharmaceutical patient access, reimbursement, specialty pharmacy, or healthcare services experience • 5+ years supporting Field Reimbursement, Patient Access, Case Management, or related customer-facing programs • 3+ years of training, coaching, learning and development, or leadership experience • Strong understanding of healthcare reimbursement processes and patient access services • Experience developing and delivering adult learning programs • Excellent presentation, facilitation, coaching, and communication skills • Strong organizational, project management, and leadership abilities • Experience supporting pharmaceutical manufacturer clients preferred • Product launch experience preferred • Experience across multiple therapeutic areas preferred • Leadership or people management experience preferred • Knowledge of CRM platforms such as Salesforce or Veeva preferred • Experience with Learning Management Systems (LMS) preferred • Instructional design experience preferred • Approximately 15-20% travel based on business needs • Successful completion of a background check and, depending on the position, a drug screen • Prefer candidates who can type at least 35 words per minute with 97% accuracy

🏖️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment that encourages new ideas • Inclusive workplace and mission-driven culture • Approximately 15-20% travel based on business needs