Senior Commerce – Digital Consultant

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Valtech

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Valtech is a global digital agency focusing on experience innovation. They strive to transform businesses through a combination of technology, marketing, and data strategies. Valtech helps companies elevate their digital presence and drive commerce strategies, enhance enterprise digital transformations, and unlock marketing and performance potential. They also utilize data and AI to help organizations harness the power of information. With offices around the world, Valtech partners with businesses to shape their digital futures, offering a range of services and insights designed to enhance customer experiences.

📋 Description

• Act as a trusted advisor and subject matter expert for digital commerce and omnichannel strategies • Analyze business challenges involving digital commerce, omnichannel experiences, customer experience, and commercial performance • Define digital commerce strategies, transformation roadmaps, operating models, and target-state visions • Advise clients on customer journeys, transactional processes, and digital engagement models • Facilitate discovery workshops and stakeholder alignment sessions • Translate business goals into initiatives focused on revenue growth, conversion optimization, customer retention, and business value • Support the design and implementation of solutions across eCommerce, CMS, CRM, CDP, Search, and related platforms • Partner with architects, product teams, and technical specialists to align business objectives with technology solutions • Prioritize initiatives and strategic backlogs based on business value • Establish and monitor KPIs for acquisition, conversion, average order value, retention, and customer lifetime value • Support change management, adoption initiatives, governance models, operational frameworks, and best practices • Develop expertise, share knowledge, and contribute to accelerators, assets, value propositions, and thought leadership • Mentor junior consultants and collaborate with multidisciplinary business, product, design, and technology teams • Identify Commerce & Digital business development opportunities and contribute to proposals, scoping, and client presentations

🎯 Requirements

• 7+ years of experience in digital commerce, eCommerce consulting, digital strategy, or digital transformation • Proven experience delivering end-to-end commerce, omnichannel, or customer experience initiatives in consulting, agency, or professional services environments • Bachelor's or Master's degree in Business, Marketing, Information Systems, Engineering, or a related field • Strong understanding of eCommerce platforms, CMS, CRM, CDP, OMS, and Search solutions • Experience developing digital strategies, transformation roadmaps, and operating models • Ability to translate business needs into functional and technology requirements • Knowledge of customer experience, customer journeys, and conversion optimization principles • Experience using data, metrics, and KPIs to guide decisions and measure success • Workshop facilitation, stakeholder management, and discovery capabilities • Analytical, problem-solving, consulting, communication, presentation, and storytelling skills • Experience working in cross-functional teams across business, product, and technology • Ability to engage and influence senior client stakeholders • Experience in Agile and Scrum delivery environments • Proactive, adaptable, results-oriented mindset with ownership and accountability • Fluent English and French, written and spoken

🏖️ Benefits

• Comprehensive insurance plan with Gold, Silver, or Bronze modules, with employer contributions up to 80% depending on the selected module • Short- and long-term disability coverage • Dialogue via Sun Life virtual healthcare services • Employee and Family Assistance Program • Complete mental health support program • $500 Personal Spending Account for healthcare reimbursements, gym memberships, public transit passes, office supplies, or RRSP contributions • RRSP retirement plan with 100% employer matching through a DPSP, up to 4% • Flexible vacation policy, including 5 days during the probation period • Personal Technology Reimbursement of $30/month, offered on day 1 • Winter holiday closure • Flexible scheduling throughout the year • Continuous learning, professional development, and certification opportunities • Flexible and collaborative global work environment