Customer Service Specialist

Job not on LinkedIn

🕒 August 26

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vector Airport Systems

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

🚀 Aerospace

🤝 B2B

☁️ SaaS

Aerospace • B2B • SaaS

Vector Airport Systems is a provider of airport-focused technology and services, delivering software and managed services to help airports and airspace authorities bill, collect and manage aircraft fees and operations. Their PLANEPASS product includes airport aircraft fee billing & collection, country/airspace (FIR) fee billing & collection, and an intuitive noise and operations management system for airports. Vector partners with airports and airspace authorities to streamline revenue collection and operational monitoring through innovative technologies.

📋 Description

• Serve as a primary point of contact for the PLANEPASS service • Respond to inbound customer inquiries by phone and email • Clarify account and invoice details and research customer questions • Resolve customer issues, concerns, and complaints accurately and professionally • Document and log each customer interaction in Vector’s internal CRM platform • Coordinate with internal teams when escalation is needed • Follow through to ensure timely resolution and pursue first-contact resolution when possible • Spend approximately 10% of time assisting the collections team • Help customers with payment questions and professionally follow up on past-due balances • Apply established customer service methods and standards to meet and exceed goals • Research accounts using company records and internet resources • Collaborate on efficiency improvements, new methods, and revenue-generating process improvements • Adapt to changing priorities, procedures, and customer needs while maintaining quality and productivity

🎯 Requirements

• Minimum of 3 years in a dedicated customer support or service role responding to inbound customer inquiries by phone and/or email • Experience researching and explaining account, invoice, billing, or payment information • Proficiency with CRM systems and the Microsoft Office 365 suite • Strong verbal and written communication skills, including active listening and clear explanations • Highly organized with excellent attention to detail and accurate documentation habits • Ability to prioritize multiple customer needs and adapt to changes in workflow • Strong problem-solving skills and sound judgment when resolving or escalating issues • Collaborative, customer-focused attitude supporting team and company goals • Ability to work standard business hours, Monday through Friday

🏖️ Benefits

• Fully remote work arrangement • Full-time employment • Standard business-hours schedule, Monday through Friday • Generous rewards for hard work and dedication • Leadership support for every team member’s success • Teamwork-focused workplace culture • Work/life balance respected and encouraged • Team activities and supportive colleagues • Autonomy to plan, prioritize, and schedule your own tasks • On-the-job training in aviation industry terminology and business practices