Quality Assurance Associate

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🕒 July 30

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Veritext Canada

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

⚖️ Legal

🤝 B2B

☁️ SaaS

Legal • B2B • SaaS

Veritext Canada is a North American litigation support company with a local Canadian footprint, providing court reporting, transcription, CART/captioning, mediation and virtual courtroom services for law firms and corporations. The company operates locations across multiple Canadian provinces and offers state-of-the-art conference rooms, remote reporting and integrated digital tools (e. g. , MyVeritext portal, exhibit sharing and filing-date calculators). Veritext emphasizes advanced data security, proprietary technology and on-time delivery to streamline discovery and handle complex cases.

📋 Description

• Work collaboratively with colleagues, exhibiting company values. • Ensure that all communications are handled in a professional, timely, and courteous manner. • Communicate necessary information punctually, accurately, effectively, and report incidents to management. • Welcome change and continuously work to enhance job knowledge while bringing value to role. • Take ownership of your work; follow through until final resolution. • Provide transcriptionist support post-scheduling through job completion. • Conduct quality assessments of transcriptionists' work product. • Prepare and deliver feedback for transcriptionist and reporter review. • Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements. • Follow established processes and service-level agreements. • Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels. • Work within established production levels for various tasks. • Track and report information as requested. • Provide special task transcription support as assigned and in accordance with business needs.

🎯 Requirements

• 2+ years transcription experience • 2+ years’ experience in legal field • 1+ year transcription QA experience • 1+ year Scopist experience • Experience editing AI transcriptions is a plus • Experience providing written and in-person feedback • Ability to proofread and edit documents effectively and efficiently. • Able to manage legal transcript content according to standards. • Able to manage simultaneous use of software applications. • Able to provide feedback in an effective and constructive manner. • Proficient in professional use of MS Office applications. • Advanced typing speed of 60+ WPM. • Superior written communication skills. • Advanced English language skills including grammar, punctuation and spelling. • Support-service oriented with strong interpersonal skills. • Dedicated professionalism with the ability to respond promptly and accurately. • Ability to retain details and process work accordingly. • Able to work independently in strict alignment with a team. • Excellent hearing and ability to easily discern details and speakers within audio recordings.

🏖️ Benefits

• Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance • Healthy work-life balance paid time off, Paid Parental Leave, tuition reimbursement and more • Employee equity and referral programs: when we succeed, you succeed! • Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally • Matched 401(k) to help you save for your future • Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in • Earned wage access: get a portion of the wages you earned prior to payday • Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth • Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!