Verity Group
Consulting • Artificial Intelligence • Cybersecurity
Verity Group is a digital transformation and innovation consulting firm that focuses on delivering real results through technology. With expertise in areas such as AI migration, hyperautomation, cybersecurity, and digital engineering, Verity Group partners with ambitious companies to develop strategic business solutions. The firm prides itself on prioritizing depth over volume, ensuring tailored services that drive efficiency and growth throughout the technology journey, from strategy to execution.
51 - 200 employees
Founded 2010
🤖 Artificial Intelligence
🔒 Cybersecurity
Tech Lead
Job not on LinkedIn
October 17
🗣️🇧🇷🇵🇹 Portuguese Required
Verity Group
Consulting • Artificial Intelligence • Cybersecurity
Verity Group is a digital transformation and innovation consulting firm that focuses on delivering real results through technology. With expertise in areas such as AI migration, hyperautomation, cybersecurity, and digital engineering, Verity Group partners with ambitious companies to develop strategic business solutions. The firm prides itself on prioritizing depth over volume, ensuring tailored services that drive efficiency and growth throughout the technology journey, from strategy to execution.
51 - 200 employees
Founded 2010
🤖 Artificial Intelligence
🔒 Cybersecurity
📋 Description
• We are a digital transformation and innovation consultancy and are looking for a Tech Lead to join this journey. • Design and build scalable, robust infrastructure for customer service channels. • Effectively integrate the IVR with external systems.
🎯 Requirements
• Experience working in teams using Agile methodologies and DevOps • Knowledge of cloud platforms: AWS, Azure, and GCP • Experience with contact center platforms (Nice, Genesys, Avaya) • Understanding of telephony principles, including SIP, TDM, and VoIP protocols • Understanding of IVR (interactive voice response) and CTI (computer telephony integration) concepts to effectively integrate IVR with external systems • Familiarity with system architecture and design principles to create scalable, robust infrastructures for customer service channels • Knowledge of natural language processing (NLP), machine learning algorithms, classification, clustering, entity recognition, and other methods used to train and improve the efficiency of digital agents • It is essential that the technical lead has solid knowledge of contact center platforms (Nice), including their architecture, features, and specific functionalities
🏖️ Benefits
• Meal allowance • Food allowance • Home office allowance • Health insurance • Dental insurance • Life insurance • Discount partnerships • Agreements with retail establishments and educational institutions • Ongoing Agile training • Verity Learning • Intervalor Verity • #VerityComVocê • Viva Engage
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