Salesforce Engagement Manager

🔥 11 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Verndale

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

Verndale is a digital experience agency that helps organizations design, build, and optimize websites, digital experience platforms (DXP), and commerce solutions. They provide services across CMS & DXP, commerce (including Shopify and BigCommerce), design & UX, digital marketing, data & analytics, managed services, and Salesforce integrations, with a focus on personalization, performance optimization, and measurable revenue growth. Verndale serves business customers across multiple industries and supports both B2B and D2C commerce initiatives.

📋 Description

• Serve as the executive-level point of contact for client stakeholders • Maintain sponsor and VP/C-level relationships • Set and protect overall account strategy • Own steering committee meetings, including agendas, narratives, and facilitation • Lead critical client meetings with executive sponsors as needed • Measure client satisfaction and address relationship friction • Own account health across all portfolio projects • Lead governance cadences such as monthly or quarterly business reviews • Ensure delivery aligns with client business objectives • Escalate and drive recovery plans for at-risk accounts • Report account health to portfolio and practice leadership • Own SOW health and change order conversations after scope drift is identified • Monitor account-level margin and commercial performance • Partner with Finance and PMO on financial health reporting • Maintain client relationships between active engagements • Identify renewal and expansion opportunities • Lead internal and external escalations involving trust, scope, or commercial terms • Align Sales and practice leadership around delivery performance, renewals, and expansion • Coordinate portfolio financial performance and forecast accuracy • Bring in Practice Leads, Architects, or Solution Consultants for complex conversations • Mentor team members on client engagement skills • Contribute to practice-building, delivery standards, and enablement • Support strategic pre-sales pursuits with Sales and Practice Leaders • Participate in discovery sessions and executive conversations • Help define business outcomes and shape realistic solutions • Lead sales-to-delivery transition while preserving relationship continuity and business context

🎯 Requirements

• 5+ years in a client-facing relationship, account management, or engagement leadership role within consulting, technology, or professional services • Working knowledge of the Salesforce ecosystem and platform, including clouds, common implementation patterns, and partner landscape • Proven track record owning complex, multi-project client relationships and driving them to successful outcomes • Exceptional interpersonal and executive communication skills • Ability to build rapport and trust with senior stakeholders • Strong commercial acumen, including SOW, scope, and change order conversations • Strong analytical and problem-solving skills with a data-driven approach • Working familiarity with delivery/project management practices • Conflict resolution and escalation management experience • Salesforce certifications such as Admin, Sales Cloud, or Service Cloud — preferred • Experience supporting or partnering on sales pursuits — preferred • Experience leading executive business reviews or account planning conversations — preferred • Familiarity with professional services commercials and statements of work — preferred

🏖️ Benefits

• Regular training and professional development • Generous paid company holidays • Vacation and paid sick time starting on day one • Health insurance • Monthly perks customized to meet individual employees’ needs • Medical, dental, life, and disability coverage • RRSP savings plan • Company-paid holidays • Personal time off • Remote work possibility • Healthy work/life balance • Diversity, equity, and inclusion culture

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