Verra Mobility
1001 - 5000 employees
Founded 2018
📦 Logistics
💼 Consulting
🏥 Healthcare
Logistics • Consulting • Healthcare
Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.
Customer Care Specialist II
🕒 September 23
🌵 Arizona – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
👻 Ghost score 10%
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Verra Mobility
1001 - 5000 employees
Founded 2018
📦 Logistics
💼 Consulting
🏥 Healthcare
Logistics • Consulting • Healthcare
Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.
📋 Description
• Provide customer service to rental car customers by addressing inquiries about tolls and/or violations • Provide information or guidance to rental car customers using a positive, empathetic, and professional approach • Use appropriate tools and resources to achieve complete and accurate resolutions, focusing on first-contact resolution • Develop and maintain product, process, and technical knowledge related to services • Perform duties as assigned
🎯 Requirements
• Motivated team player with a positive attitude • Tenacious and able to think critically through solutions • Empathetic nature • Ability to work in a fast-paced environment • Ability to continuously improve • Effective verbal, interpersonal, and written communication skills tailored to the audience • Ability to meet performance goals for productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance
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