Manager – Command Center

🕒 October 15

🌵 Arizona, New Jersey, +2 more states – Remote

🌵 Arizona – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Manage and lead Supervisors and Advanced Support Technicians through coaching, development, and performance/talent management • Partner with the VP of Field Services Operations to achieve service excellence and continuous improvement • Maintain OKRs and KPIs, identify interventions, and propose solutions • Contribute to department P&L accuracy and tracking, including annual and quarterly forecasting • Collaborate with Product and Engineering to increase technical support expertise and improve photo enforcement system reliability • Champion change management and drive a customer-centric culture • Track defect data and recommend cost efficiencies, operational enhancements, and software/hardware upgrades • Implement processes for in-depth technical issue analysis and reporting, including root cause analysis and remedial actions • Improve performance and engagement through assessment, planning, organizing, coordinating, monitoring, and evaluation • Monitor Technical Support technology trends and recommend enhancements to senior leadership • Identify, implement, and manage continuous improvement using Six Sigma, Lean, or similar methodologies • Perform other duties as assigned

🎯 Requirements

• BS/BA degree required • 3+ years of experience in technical support, field services, or related fields • 3+ years of effective people leadership, including work direction, motivation, coaching/feedback, and staff development • Excellent negotiation and problem resolution skills • Excellent organizational and time management skills • Ability to take initiative, use good judgment, demonstrate urgency and follow-up, and complete multiple projects • Statistical/analytical skills and exemplary problem-solving abilities • Proven ability to build and maintain effective internal and external working relationships • Business process engineering/re-engineering experience using Six Sigma, Lean, or another formal process improvement methodology • Excellent verbal, written communication, and presentation skills • MBA preferred • ITIL certification preferred • Lean Six Sigma Green Belt or Black Belt training and certification preferred

🏖️ Benefits

• Equal Opportunity Employer • Candidate personal data retention limited to two years following recruitment process closure or related job opportunities, with explicit consent