Technical Solutions Specialist

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VersaFile (An RKO Company)

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

VersaFile, an RKO Company, specializes in intelligent automation and content management solutions. Their flagship platform, docuflow, integrates with SAP and other cloud content systems to facilitate process automation, enhance security, and streamline corporate information management. They offer a range of services, including managed services and advisory solutions, designed to help businesses achieve greater efficiency and return on investment. VersaFile is committed to driving digital transformation and making enterprise solutions easier to manage and sustain. They work closely with clients to transition from content chaos to regulated information management and provide valuable insights into real-world applications of AI and intelligent automation.

📋 Description

• Participate in customer discovery sessions and requirements gathering workshops. • Assist with configuring and implementing VersaFile software solutions. • Support software deployment, testing, troubleshooting, and go-live activities. • Help create implementation plans, testing strategies, and deployment documentation. • Provide post-implementation support and issue resolution. • Support content migration projects between document management and enterprise platforms. • Analyze customer data structures and business processes to support migration planning. • Assist with data extraction, transformation, validation, and loading activities. • Perform quality assurance, testing, and reconciliation of migrated content. • Investigate and resolve migration or integration issues. • Build trusted relationships with customer stakeholders throughout project delivery. • Collaborate closely with project managers, developers, consultants, and architects. • Create and maintain technical documentation, implementation guides, and knowledge base articles. • Participate in product feedback discussions and continuous improvement efforts.

🎯 Requirements

• 2–5 years of experience in software implementation, technical consulting, business systems analysis, application support, ERP administration, or a related technical role. • Experience working with enterprise applications, document management systems, business software, or SaaS platforms. • Strong troubleshooting and analytical problem-solving skills. • Ability to learn new technologies and business processes quickly. • Strong communication skills and confidence working with customers. • Excellent organizational and time management abilities. • Comfortable managing multiple tasks and project activities simultaneously. • Self-motivated and able to work independently in a remote environment.

🏖️ Benefits

• Competitive salary • Annual bonus program • Comprehensive health and benefits plan • Home internet reimbursement program • Flexible remote work environment • Professional development opportunities • Supportive and collaborative team culture