IT Analyst I

🕒 September 16

🦞 Maine – Remote

🦞 Maine – Remote

💵 $59.1k - $88.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Versant Power

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

👥 B2C

Energy • Utilities • B2C

Versant Power is a utility company that has been providing electricity to communities in northern and eastern Maine since 1924. The company focuses on enhancing the resilience of its infrastructure while maintaining reliable power distribution. Versant Power offers various services to its customers, including bill payment options, outage restoration, and energy-saving advice. They are also committed to community involvement and environmental goals, reflected in their programs and upgrades to the power grid.

📋 Description

• Provide technology support, triage, configuration, testing and maintenance for specified applications or services • Monitor and maintain operational processing for application business areas • Report anomalies and work with intermediate and senior technicians to resolve problems • Support development and testing of new applications, application changes and upgrades • Provide secondary testing and documentation before solutions move to production • Perform data analysis, problem analysis, testing analysis and problem resolution for internal customers • Research and recreate system issues to determine their causes • Work with external vendors to resolve system issues • Modify and update business processes with internal customers to support evolving requirements • Determine issue-reproduction steps, system improvements and process improvements with internal customers • Create system-use instructions and provide training on new features and functionality • Assist with training new department members and developing other support resources • Support, test, configure and troubleshoot Customer Information Systems (CIS) • Provide backup for single points of failure in Production Operations • Prepare documentation supporting the department's work plan • Assist with special projects and gathering external customer data for mail merges • Report environmental issues and deviations to the Environmental Department

🎯 Requirements

• Associate degree in Computer Science or equivalent experience required • Minimum of 6 months experience in a client-focused IT support role preferred • Exposure to testing methodologies required • Strong customer service ethics • Ability to work independently or in teams • Excellent written and oral communication skills • Exposure to utility application systems, billing systems and/or electrical infrastructure and design preferred • Must be willing to travel for training • Valid driver's license required • Ability to multitask and appropriately prioritize responsibilities • Extensive computer use • Occasional travel, including overnight stays, required • Must comply with internal audit requirements, test policies and change control processes • Must work in accordance with documented environmental procedures and instructions

🏖️ Benefits

• Valid driver's license required for travel • Training opportunities and participation in training • Tobacco-free, drug-free and fragrance-free workplace • Equal Opportunity Employer