Customer Retention Associate

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September 17

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Vetcove

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Marketplace • B2B

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

11 - 50 employees

Founded 2015

🏪 Marketplace

🤝 B2B

📋 Description

• Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need. • Strategically identify clinics who may be slipping away as an active customer • Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference • Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully • Field concerns and objections in a level-headed and compassionate manner • Create engaging content that educates and supports all veterinary professionals • Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base • Solicit feedback from our customers in order to understand how we can better evolve our platform • Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools • Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies

🎯 Requirements

• Bachelors Degree • 1-3 years of relevant, customer facing work experience • Excellent written and verbal communication skills • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to help our customers succeed • A positive attitude and one-for-all team mentality • Ability to give highly engaging presentations and demos • Experience on tech platforms a plus • Veterinary Industry experience strongly preferred • Unable to sponsor work visas

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events