Vet Clinic Retention Associate

🕒 August 28

🇺🇸 United States – Remote

💵 $50k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

Logistics • Manufacturing • Food & Beverage

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Strategically identify clinics who may be slipping away as an active customer • Perform proactive outreach to clinics predominantly via phone, in addition to email, live chat, and video conference • Train, educate, and develop existing Vetcove users to engage on the Vetcove platform more deeply and meaningfully • Field concerns and objections in a level-headed and compassionate manner • Create engaging content that educates and supports veterinary professionals, including doctors, veterinary technicians, and inventory specialists • Analyze and critically think about the flow of clinics in and out of the active user base • Solicit customer feedback to improve the platform and proactively address objections • Work cross-functionally with customer experience, sales and growth, and engineering teams on feature requests and tool enhancements • Develop and expand processes to streamline customer retention workflows and strategies

🎯 Requirements

• Bachelors Degree • 1-3 years of relevant, customer facing work experience • Excellent written and verbal communication skills • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to help our customers succeed • A positive attitude and one-for-all team mentality • Ability to give highly engaging presentations and demos • Experience on tech platforms a plus • Veterinary Industry experience strongly preferred • Legally authorized to work in the country for which you are applying • Unable to sponsor work visas • Successful completion of a background check

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events • Bonus