Pet Care Specialist

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Vetster Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

💰 Series B on 2022-04

Healthcare • Food & Beverage • Logistics

Vetster Inc. is a cutting-edge platform offering online veterinary care for pet owners. With a focus on convenience and accessibility, Vetster provides 24/7 access to expert veterinary advice and personalized care plans from licensed vets through instant chat and video calls. Pet parents can browse through thousands of top-rated veterinary professionals, choose the right specialist for their needs, and manage their pet's medical records all in one app. Vetster is renowned for its ease of use, the quality of its veterinary network, and its comprehensive support for a variety of pet health concerns. Available in over 50 countries, Vetster is an award-winning service dedicated to improving pet health and wellness worldwide.

📋 Description

• Deliver empathetic, timely, and knowledgeable support to pet parents via chat, phone, and email. • Triage client inquiries by assessing urgency and guiding them to appropriate next steps. • Manage appointment-related support, including scheduling, transfers, and rescheduling. • Assist with prescription management, including submitting faxes, obtaining approvals, and coordinating with partner pharmacies as needed. • Support high-volume enterprise partner integrations, ensuring consistent, high-quality care experiences at scale. • Deliver proactive, white-glove support; ensuring prescriptions, follow-up appointments, and ongoing care needs are seamlessly managed. • Escalate technical or regulatory concerns to the appropriate internal team. • Maintain clear, accurate internal notes to ensure continuity of care and timely follow-up. • Contribute to team knowledge bases and documentation. • Collaborate with cross-functional teams (Veterinary Success, Pharmacy Operations, Support) to resolve issues and ensure high quality client and vet experiences. • Identify process improvement opportunities and share actionable feedback.

🎯 Requirements

• Must be a Registered Veterinary Technician (RVT) in good standing in Canada. • Minimum 2 years of clinical experience in small animal GP, ER, or telehealth preferred. • Excellent verbal and written communication and interpersonal skills. • Self-starter with strong attention to detail and flexibility to handle diverse tasks. • Highly organized and adaptable, comfortable managing shifting priorities in a fast-paced environment. • Technologically savvy; able to quickly learn new software and programs; familiarity with tools including Slack and Intercom is an asset. • Self-sufficient; ability to work independently and remotely. • Availability to work evening, weekend, and holiday shifts. • Most importantly, a passion for the mission of Vetster!

🏖️ Benefits

• Unlimited access to Vetster for your pets. • Dog-friendly office environment. • Generous vacation and personal day policy. • Comprehensive health and dental benefits for you and your family. • Competitive salary with market alignment. • RRSP matching and Employee Stock Option Plan. • Opportunities for career growth and international assignments. • A culture of inclusivity, equity, and team engagement.