Director, Patient Financial Services – Clearance

Job not on LinkedIn

🕒 October 8

🐊 Florida – Remote

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⏰ Full Time

🔴 Lead

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 12%

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Logo of VIP Medical Group

VIP Medical Group

501 - 1000 employees

🏥 Healthcare

👥 B2C

Healthcare • B2C

VIP Medical Group is a US-based medical clinic network specializing in vein and pain care. It operates many outpatient locations across multiple states (including California, Connecticut, Maryland, New Jersey, New York, Pennsylvania, Texas) and offers treatments for vein conditions such as spider veins, varicose veins, and chronic venous insufficiency, as well as pain conditions including back, spine, and knee pain. The site emphasizes patient results, testimonials, appointment booking, referrals, and a focus on specialized and innovative treatment options delivered directly to patients.

📋 Description

• Lead teams responsible for prior authorization, insurance and benefits verification, and patient financial services • Lead and develop managers, supervisors, and operational teams • Improve prior authorization turnaround times and reduce aged inventory • Build stronger insurance and benefits-verification processes • Improve letters of medical necessity and documentation workflows • Create a better patient financial experience • Improve first-contact resolution for patient financial questions • Reduce unnecessary rework and manual administrative work • Build dashboards and performance-management systems • Use data to identify root causes and opportunities • Partner with Technology and Data teams to automate workflows • Evaluate AI and emerging tools to improve operations • Develop staffing and capacity models • Identify risks before they become operational problems • Work cross-functionally with clinical, scheduling, revenue cycle, technology, finance, and operations leaders • Serve as a trusted operational partner to the COO • Support out-of-pocket cost conversations, payment plans, statement and balance questions, and patient financial escalations

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Operations, or related discipline, or equivalent relevant experience • 5+ years of progressive healthcare operations, revenue cycle, financial clearance, patient financial services, or related experience • 2+ years of leadership experience with responsibility for managers, supervisors, or multi-functional teams • Significant experience with prior authorization and/or financial clearance operations • Strong understanding of insurance eligibility and benefits verification • Experience with patient financial services, financial counseling, patient billing support, payment arrangements, or related patient-facing financial operations • Demonstrated success improving operational performance • Strong analytical and problem-solving capabilities • Experience working with healthcare technology, EMR/practice management systems, payer portals, reporting platforms, or workflow tools • Strong written and verbal communication skills • Demonstrated ability to develop and maintain strong relationships with employees at all organizational levels • Ability for some international travel • Preferred: experience in a multi-site physician group, specialty healthcare organization, ambulatory environment, or other high-volume healthcare organization • Preferred: experience leading centralized or geographically distributed operations • Preferred: experience with commercial insurance and complex authorization requirements • Preferred: experience managing offshore, nearshore, or international teams • Preferred: experience with workflow automation, AI, RPA, or healthcare technology implementation • Preferred: experience with NextGen or similar EMR/practice-management systems • Preferred: experience supporting organizational growth across multiple states or markets

🏖️ Benefits

• Competitive compensation • Health insurance (Dental and Vision) • Vacation leave • Sick leave • Paid holidays • Bonuses

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